Customer service jobs don’t generally come very highly rated.
From making four-adjective lattes to dealing with disgruntled parents who’d rather be anywhere than shlepping their kids through the mall, the broad umbrella of customer service includes a lot of less-than-pleasant stuff.
But if you have some customer service experience and tech know-how — and if you love tech and social media — we may have just found your dream job.
Oh, yeah — and you get to work from home.
If you’ve always wanted to experience the startup office culture — sans office — now might be your chance.
Edgar helps bloggers and other web producers schedule social media updates and market their content ahead of time, so they can have a life away from their screens.
This bootstrapped and profitable company has been around since 2014, and it’s grown consistently each month since. That means it can turn down venture capital investors and continue to do things its own way — and also that you don’t have to worry about the safety of your new position.
And looking at the listing and other recruiting materials, I have to say the company culture sounds awesome. Edgar values independence, flexibility and autonomy, and all its employees work from home — and meet up twice a year for karaoke-filled company retreats.
“Outside working hours, my life is completely my own,” says one happy Edgar employee in the company’s video.
Sound good? Let’s get you that job, then.
Ready to Upgrade Your Customer Service Job?
As a customer service professional with Edgar, you’ll spend your time helping answer customers’ questions and troubleshooting their technical difficulties, as well as performing what the listing promises is only “a wee bit of salesy stuff.”
You can live anywhere in the continental U.S., and you’ll work full time, 40 hours a week, from 7 a.m. – 3 p.m. or 8 a.m. – 4 p.m. EST. (Hey, those times align pretty darn perfectly with a school day, don’t they?)
As far as required skills, Edgar’s looking for someone whose “greatest talent in life is putting people at ease making people feel heard. (Or juggling chainsaws, because that’d be SO COOL.)”
So you’ll need to be “motivated, proactive” and “want to make lots of people super happy!”
You should have some verifiable customer service experience — but since that’s such a broad-reaching skillset, you almost definitely do. You’ll get bonus points if you’ve worked in technical customer service before, however.
You should also be “sweatpants-level” comfortable with social media and “totally into technology.”
And there’s no mention of needing a bachelor’s degree.
The perks sound pretty baller, too: a 401(k) plan with matching options, health care, twice-yearly company retreats, parental leave “for your never-sleeping-again needs” and other “perktastic perks” like housecleaning and home office upgrades.
Sounds super awesome, right? I know I’m tempted, and I love my job.
If you’re ready to apply, head on over to the listing and fill out your information. Note that you’ll be asked to link to an online resume that’s not a LinkedIn page, so set that up if you haven’t already.
Then, cross your fingers. And if you get the job, let us know — and send us video of you embarrassing yourself on karaoke night.
Your Turn: Will you apply for this awesome remote position with a tech startup?
Jamie Cattanach is a staff writer at The Penny Hoarder. Her writing has also been featured at Word Riot, DMQ Review, Hinchas de Poesia and elsewhere. Find @JamieCattanach on Twitter to wave hello.