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Nordstrom is Hiring a Work-From-Home Rep — and Yes, You’d Get a Discount!

July 19, 2016
by Carson Kohler
Contributor

You know when you’re on an online shopping spree and get carried away?

Maybe you put in the wrong mailing address, ordered double or simply ordered too much. Then you get on the phone and talk to a *hopefully* nice human who helps you sort everything out again.

Well, you could be that nice human. Nordstrom Rack and HauteLook are looking for a full-time member care representative.

The catch? Well, there is none — except that you get to work from home!

What You’ll Do as a Customer Care Representative

The sites, which are part of the same company, offer designer fashions at more affordable prices. Like any ecommerce site, they need representatives to interact with customers.

From the comfort of your home and while wearing in a pair of silky pajamas — if that’s your thing — you’ll handle a high volume of customer calls.

You’ll be expected to answer questions about online accounts, order statuses, return statuses, product information, policies and site navigation. You’ll log all calls and communicate with various levels of leadership.

Thinking About Applying?

You’ll need a number of qualifications, so hold tight. You might be qualified if you…

  • have effective written and verbal communication skills.
  • possess a basic level of mathematical skills.
  • can work under pressure with a sense of urgency while multi-tasking.
  • have “thick skin” and can manage customer complaints.
  • know all about Microsoft Office, various internet browsers and cookies.
  • are able to type 35 words per minute. 

You must be able to attend a 10-day training in the Los Angeles office, for which you’ll be reimbursed. Then, you’ll head off to your quiet remote space and work 40-hour weeks.

If this sounds like a job you want, apply online on Nordstrom’s careers page. Follow the instructions to create an account and submit your application.

The Benefits Package

Not only will you be able to work from home, the benefits package isn’t too shabby either.

You’ll get your typical medical, vision and dental coverage and an employer-matched 401(k) plan. They’ll also cover any commuting costs.

The best part, in my opinion? You’ll get discounts across all Nordstrom brands — which you can use for a new pair of work pajamas.

Your Turn: Will you apply for this job?

Carson Kohler (@CarsonKohler) is a junior writer at The Penny Hoarder. After recently completing graduate school, she focuses on saving money — and surviving the move back in with her parents.

by Carson Kohler
Contributor for The Penny Hoarder

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