Obsessed With Tech? Best Buy is Hiring Work-From-Home Geek Squad Agents

Updated September 29, 2016
by Dana Sitar
Staff Writer
Work from home


Are you tech-savvy and passionate about helping others understand technology?

Best Buy is hiring nationally for its Geek Squad Covert Dispatch — an arm of the famed Geek Squad.

As a work-from-home covert dispatch agent, you’d offer technical support to customers online and over the phone. You’ll be the first line of contact when a customer has a question about their products or software.

This remote position requires a minimum of 35 hours each week, with day, night, weekend and holiday shifts.

You can work from anywhere in the United States, except California, Washington, Alaska or Puerto Rico.

You should love problem-solving and be able to talk to less-tech-savvy people about technology in a way that helps them make sense of their equipment, devices and programs. As Best Buy puts it:

Our (Geek Squad) Agents dedicate their lives to making technology easier for people, helping them achieve all they want and even more from their devices.

You’ll need to understand customers’ questions and make recommendations to solve their tech issues. As the first line of contact, you’ll also be responsible for dispatching calls to other departments based on customer needs.

And it’s your job to make sure the call and any transfers are seamless…

You know when you’re on a call with customer service, and you have to explain your problem anew every time you’re connected with a new agent? Well, it’s your job to prevent that annoying situation for Best Buy customers.

What You’ll Need to Be a Work-From-Home Geek Squad Member

To apply to work for the Geek Squad:

  • You must be at least 18 years old.
  • You can work remotely from any state except California, Washington, Alaska or Puerto Rico.
  • You should have at least one year of experience troubleshooting and diagnosing issues with Microsoft and Apple desktop operating systems and Windows, iOS and Android mobile devices.
  • You should have at least one year of customer service and sales experience.
  • Bonus if you’re bilingual.

You’ll need a distraction-free work environment with reliable high-speed internet access. You’ll have a variable schedule, so be prepared to work a mix of days, evenings, weekends and holidays.

To apply: Fill out the application at Best Buy’s careers website.

If you’re interested in other work-from-home jobs — or jobs in general — then make sure to like The Penny Hoarder Jobs on Facebook.

Your Turn: Have you seen any exciting work-from-home jobs lately?

Dana Sitar (@danasitar) is a staff writer at The Penny Hoarder. She’s written for Huffington Post, Entrepreneur.com, Writer’s Digest and more, attempting humor wherever it’s allowed (and sometimes where it’s not).

by Dana Sitar
Contributor for The Penny Hoarder

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