If you bought a Samsung top-loading washing machine between March 2011 and this year, your model may be recalled. If so, you could be due for some extra cash toward a new washer.
This voluntary recall is in response to reports of excessive vibration that can cause the top of the washing machine to separate from the rest of the unit during the spin cycle – and potentially harm users.
How the Samsung Washing Machine Recall Works
Enter your model and serial number on Samsung’s recall webpage to find out if your machine is recalled.
If your machine’s on the list, you have three options:
Schedule a free, in-home repair to resolve the issue. In addition to repairing it, Samsung will add a year to the manufacturer’s warranty on your machine, no matter how old it is.
Samsung says to use the delicate cycle on bulky loads of laundry until your machine is repaired.
Choose a rebate to use toward the purchase of a new washer — which doesn’t have to be made by Samsung.
Your rebate will depend on the age and model of your recalled washer, and it includes installation of the new machine and removal of the old one. If you choose another Samsung washing machine, you’ll get up to an extra $150.
Consumer Reports notes these machines sold for between $450 and $1,500 at major appliance retailers. Commenters on the site report being offered rebates of between $200 and $775 for their recalled machines.
If you purchased your machine within 30 days of the recall announcement on Nov. 4, 2016, you can return it where you purchased it for a full refund.
Your Turn: Are you affected by the recall? Which remedy will you choose?
Lisa Rowan is a writer and producer at the Penny Hoarder who still uses quarters to do laundry.