Victoria’s Secret to Pay $12M to Employees for Controversial Shift Policy

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Victoria’s Secret, arguably the most prominent lingerie retailer in the U.S., has settled a class-action lawsuit from 2014.

The suit addressed the company’s prior policy of scheduling call-in shifts, which required employees to call two hours before their scheduled shift to confirm whether they were needed.

“The employees said in the suit that they were subject to discipline if they failed to call in, were late getting to the store after being told to come in, or were otherwise unavailable to work a call-in shift when directed to do so,” Tim Feran of The Columbus Dispatch explained.  

There’s no word yet on how Victoria’s Secret employees involved in the suit can claim their piece of the $12 million settlement, but early reports had estimated as many as 28,000 associates could be affected.

On-Call Shifts are So Over

The store ended the call-in shift policy in 2015 after the lawsuit, filed in California, and an investigation by the New York attorney general got a boatload of (bad) press in a widely circulated Buzzfeed report.

slew of other stores identified as having similar practices — including Bath & Body Works, which has the same parent company as Victoria’s Secret — ended their on-call policies soon thereafter.

Lisa Rowan is a writer and producer at The Penny Hoarder.

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