FEMA Is Hiring Reps to Help Hurricane Harvey’s Victims. Here’s How to Apply

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A FEMA rescue team evacuates people from a neighborhood in west Houston on Monday, Aug. 28, 2017, in Houston, Texas.
A FEMA rescue team evacuates people from a neighborhood in west Houston on Monday, Aug. 28, 2017, in Houston, Texas. Charlie Riedel/AP Photo

If you’ve got customer service experience and want to put your skills to work helping victims of Hurricane Harvey, take a look at this opportunity to work with the Federal Emergency Management Agency’s disaster relief efforts.

FEMA is hiring temporary full-time customer representatives across the country. The jobs are scheduled to last 120 days with a possibility of extension, and the pay range is $15 to $19 per hour, depending on location.

If these customer representative jobs aren’t right for you, check out our Jobs page on Facebook. We post new opportunities there all the time.

FEMA Customer Representative

Customer representatives work in call centers as FEMA’s point of contact for people with questions about disaster relief assistance or need help filing claim requests.

Jobs are available in these six locations:

The application deadline for the jobs in Hyattsville, Pasadena and Winchester is Sept. 25, 2017. The deadline for Baton Rouge, Carson City and Raleigh is Sept. 30, 2017.

This job’s responsibilities include:

  • Provide information about disaster assistance to people over the phone and in person
  • Verify applicant eligibility for disaster assistance
  • Provide information and explanations of Housing Assistance, Other Needs Assistance Grant and other programs
  • Process applicant cases, re-certifications, audits and recoups and lodging reimbursement

To be eligible for this job, you need to meet the following requirements:

  • U.S. citizenship
  • Pass a background check
  • Selective Service registration is required for males born after Dec. 31, 1959
  • Paid or unpaid professional customer service experience
  • Excellent phone skills
  • Basic computer skills and working knowledge of Microsoft Office
  • Fluency in communicating, comprehending, and translating Spanish and English is preferred

Follow these steps to apply for the Customer Representative job.

  1. Click the link above to your preferred location
  1. Create a free account with USAJOBS if you don’t already have one
  1. Provide some basic contact and eligibility information
  1. Submit a resume using USAJOB’s resume builder to access FEMA’s job listing
  1. Create a free account with FEMA
  1. Answer a series of eligibility, job experience and demographic questions  
  1. Review and submit application

FEMA expects to make job offers within 30 days of the application deadline. You can check the status of your application at any time in the Dashboard section of your FEMA account.

If being away from home for several weeks doesn’t work for you, there are other ways you can help with Hurricane Harvey relief. Just be sure to watch out for scammers.

The Real Story About FEMA Field Representative Rumors

You may have noticed reports on Facebook and other social media sites that FEMA is hiring field representatives at a high rate of pay to help deal with the aftermath of Hurricane Harvey.

While it’s true that FEMA is hiring home inspectors, the jobs aren’t new and don’t necessarily pay thousands of dollars per week as Facebook rumors would have you believe.

According to a page on FEMA’s website dated January, 2016, “Currently, FEMA contracts with two companies for their home inspections. These job opportunities must be pursued through these individual contractors. They are Vanguard EM and PB Disaster Services.”

Vangaurd EM and PB Disaster Services (now known as WSP USA Inspection Services) are hiring independent contractors to complete disaster housing inspections.

Vanguard EM pays between $35 and $45 per inspection. WSP USA pays an “apprentice rate” or “inspector rate,” depending on experience.

To see if you qualify to be a Disaster Housing Inspector visit the information portals at Vanguard EM and WSP USA.

Lisa McGreevy is a staff writer at The Penny Hoarder. She loves telling readers about new job opportunities, so look her up on Twitter @lisah if you’ve got a tip to share.

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