Amazon is Hiring Seasonal Customer Service Associates to Work From Home
As Amazon continues to
take over the world grow, it’s also continued growing its workforce.
And right now, the company is hiring an army of seasonal, full-time, work-from-home Customer Service Associates to help with the onslaught of holiday shopping that will ramp up in the coming months. (I know, it’s way too early to be thinking about holiday shopping. But it’s never a bad time to be thinking about nabbing a work-from-home job, so just lean into it.)
First things first, though — you’ll need to be located in one of the following 35 states to be considered for the position: Alabama, Arkansas, Arizona, Colorado, Florida, Georgia, Illinois, Indiana, Idaho, Iowa, Kansas, Kentucky, Louisiana, Maine, Mississippi, Maryland, Michigan, Nevada, New York, North Carolina, North Dakota, Nebraska, New Jersey, New Mexico, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Virginia, Utah, West Virginia, Wisconsin or Wyoming.
(If you’re confused about why your state isn’t on the list, here’s an explainer on why some jobs aren’t available in some states.)
Seasonal Customer Service Associates earn $10 per hour. Training is paid (you can read more about the hiring and training process here), and you’ll also have opportunities for bonuses.
What This Amazon Work-From-Home Job Requires
As a Customer Service Associate at Amazon, you’ll be in charge of resolving concerns and answering questions raised by customers over the phone and via chat. You should be “internet savvy” and should be able to use a range of online tools as you research solutions to any problems brought to your attention.
These are hourly, full-time positions, so you may work up to — but no more than — 60 hours per week during peak season (November through January).
Available shifts will include days, afternoons, evenings and weekends, and you should be able to work any assigned shift that falls within Amazon’s Virtual Contact Center’s operating hours — which are 24/7. Your schedule may change throughout the season, and you may be required to work overtime or on a major holiday.
If you’re a student, Amazon will do its best to work with your class schedule.
Seasonal employees can remain with Amazon for up to six months, depending on business needs. After that, there may be opportunities for long-term employment.
Requirements for This Work-From-Home Job
You should have a high school diploma or equivalent, at least one year of relevant experience and a fluent proficiency in the English language.
You should also have a firm grasp on basic computer skills, including instant messaging and general internet navigation, and should be comfortable talking on the phone.
You should also be empathetic, patient and able to determine customers’ needs and resolve conflicts in a professional manner.
There are a few technical requirements, but Amazon will ship you a headset to get started with.
To apply for this job, check out the original listing.
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Grace Schweizer is a junior writer at The Penny Hoarder.