Work From Home: 6 Companies That Hire Remote Workers
If working from home is your dream, you’ve probably seen your share of job postings and business opportunities that promise way more than they deliver.
We try to highlight more viable home-based jobs and businesses, like being a search engine evaluator and making money on YouTube. But “business” implies unpredictability, and many online “jobs” are part-time.
That’s great for some readers, but others may want a more predictable and consistent paycheck.
So I went hunting for legitimate, full-time work-from-home job opportunities — and some of them even offer benefits.
Can You Really Work From Home Full Time?
Many work-from-home jobs are available in the customer service realm.
Large corporations often contract smaller companies to provide phone and online customer service, and these smaller companies specifically hire home workers. Typically you’ll spend the day on the phone in front of your computer and will answer calls or respond to questions online.
For example, a friend worked as a home-based online support specialist for AFNI (which only rarely hires at-home workers), and some of its clients were appliance makers and sellers.
Among his many tasks, my friend spent his time helping customers with things like ordering parts and finding a service technician, both on the phone and online through a live chat service.
Think back to all the times you’ve called a company for help or typed questions into an online help box. The people you dealt with could have been working at home, which gives you some idea of the kind of work you might be doing.
How Much Could You Get Paid?
Although these positions generally don’t pay high wages, many do provide a regular paycheck and health insurance, among other benefits.
As a Convergys agent, you take customer calls and provide other services for large corporations. Although it doesn’t like to name the corporations it works for, the company says it has clients in these industries:
- Cable & satellite
- Financial services
- Travel & hospitality
6 Companies That Often Offer Work-From-Home Customer Service Jobs
If you’re having trouble getting started on your work-from-home job search, these six companies often hire work-from-home employees.
Just keep an eye open on them.
If you want a particular type of work, ask about what you’ll be doing before accepting the job.
NexRep helps big corporations fill work-from-home customer service positions. Past hiring sprees have been for well-known companies like Priceline, DryBar and GrubHub. The best part is you get to set your own schedule with these jobs.
Pay: Your pay will range depending on what company you work for, but here are some examples: Work for DryBar and get paid about $12.75 an hour; work for GrubHub and get paid $11-$12 an hour; or work for Priceline and get paid about $10 an hour.
Keep an eye on new openings here.
2. SYKES Home
As I write this post, this company is hiring work-from-home agents in 11 areas in the U.S. and Canada. Be ready for the interview, which is done by phone in front of your computer and takes two hours.
Pay: Glassdoor shows salaries ranging from $9.07 to $9.73 per hour. For their U.S. employees, Sykes offers medical, dental and vision benefits; 401(k) contributions; tuition reimbursement; and discounts on travel, shopping and entertainment.
Although TeleTech offers many customer service jobs at call centers across the U.S., the company all hires at-home workers. Just look for the listings with “@Home” under “Location.”
4. VIPdesk Connect
Like many of these companies, VIPdesk Connect provides “outsourced customer service 24 hours a day, 365 days a year.”
Pay: Glassdoor shows a range of salaries from $9.44 to $18.06 per hour, and the company says it provides paid vacation days; holidays; and (for full-time workers) medical, dental and vision insurance.
You’ll find this statement on the iQor website: “You’ve got energy, enthusiasm, drive and determination. We’ve got benefits, flexible schedules, and a career path that rewards performance with growth and opportunity. Is that you?
Pay: Some of its call center jobs pay more than $100,000 annually, according to a BusinessWeek article. It’s safe to assume they’re management positions, but the company does have a policy of promoting from within. Glassdoor says the average wage is $10 to $11 an hour.
I mentioned Convergys above, and I’d like to mention it again: It’s consistently hiring work-from-home customer service representatives. If it’s not now, just keep an eye on its listings.
Pay: What you’ll get paid depends largely on your location, but Glassdoor reports salaries in the $10 range.
Other Work-From-Home Jobs
Because you’d work for a company that contracts services to a variety of clients, the work you do could change as clients fluctuate.
You might spend months explaining to customers how to set up smart TVs, and then become a complaint handler when your employer gets a new client. You could even end up as a debt collector.
But if customer service just isn’t your jam, there are plenty of other work-from-home opportunities out there.
You could also consider working for yourself and striking up your own work-from-home business. That’s even better because oftentimes you can pick and choose your own schedule.
And no, starting a business isn’t easy, but there are a ton of online courses out there to get you started.
Here are a few that are tailored to different trades:
- Transcribe Anywhere: It offers a free introductory mini-course so you can see if this is the best route for you. We spoke to a mom who works part time and banks about $2,000 a month.
- Proofread Anywhere: This program offers a free seven-day introductory course. One mom tried this out because she desperately needed a flexible schedule, and now she makes up to $1,200 a month by picking and choosing when she works — from home.
The Upsides and Downsides of Working at Home
“…there is no background noise in my apartment. This means that it is much easier to help my customers and lowers my irritation factor greatly.”
Ah, but then there’s the catch: Home workers are less likely to be promoted — and they get smaller raises. Researchers suggest that this is due to a lack of “passive face time.”
Apparently you have to be seen to be appreciated, so, if it’s possible, you might want to get out of the house and show up at the office once in a while. (Plus, you might start feeling a little lonely — and lose a little too much sleep.)