Work From Home

Alorica Is Hiring Tech-Savvy Reps to Help Customers (HS Diploma)

Danielle Braff

by Danielle Braff

Contributor

Got a knack for solving technical issues?

Alorica, a customer service outsourcing company, is hiring technical customer service representatives. These are full-time remote positions, and you will have to complete a four-week training between the hours of 10 a.m. and 7 p.m. ET on weekdays.

You will be responding to customers over the phone to help them with billing, banking and product issues. 

You must have at least one year of customer service experience, plus a high school diploma or GED. You should also be tech savvy and familiar with Microsoft Office. 

To do this job, you will need a computer or laptop that’s newer than three years old and not a Macbook.

Technical Customer Service Representative at Alorica

Responsibilities include:

  • Speaking with customers over the phone and following up via email.
  • Helping with billing and product issues.
  • De-escalating issues.
  • Documenting call-related information.
  • Upselling as necessary. 

Applicants for this position must have:

  • At least one year of customer service experience and some technical/troubleshooting experience.
  • A high school diploma or GED (college degree is preferred).
  • A familiarity with Microsoft Office.
  • Computer that meets technical requirements and hard-wired internet.
  • 17” or larger monitor (dual monitor is preferred).
  • USB headset.

Benefits at Alorica include:

  • Paid time off.
  • Medical and dental insurance.
  • 401(k) retirement plan.
  • Employee discounts.

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Danielle Braff is a freelance writer in Chicago.

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