Work From Home

Alorica Is Hiring Tech-Savvy Reps to Help Customers (HS Diploma)

Some of the links in this post are from our sponsors. We provide you with accurate, reliable information. Learn more about how we make money and select our advertising partners.

Got a knack for solving technical issues?

Alorica, a customer service outsourcing company, is hiring technical customer service representatives. These are full-time remote positions, and you will have to complete a four-week training between the hours of 10 a.m. and 7 p.m. ET on weekdays.

You will be responding to customers over the phone to help them with billing, banking and product issues. 

You must have at least one year of customer service experience, plus a high school diploma or GED. You should also be tech savvy and familiar with Microsoft Office. 

To do this job, you will need a computer or laptop that’s newer than three years old and not a Macbook.

Technical Customer Service Representative at Alorica

Responsibilities include:

  • Speaking with customers over the phone and following up via email.
  • Helping with billing and product issues.
  • De-escalating issues.
  • Documenting call-related information.
  • Upselling as necessary. 

Applicants for this position must have:

  • At least one year of customer service experience and some technical/troubleshooting experience.
  • A high school diploma or GED (college degree is preferred).
  • A familiarity with Microsoft Office.
  • Computer that meets technical requirements and hard-wired internet.
  • 17” or larger monitor (dual monitor is preferred).
  • USB headset.

Benefits at Alorica include:

  • Paid time off.
  • Medical and dental insurance.
  • 401(k) retirement plan.
  • Employee discounts.

Check out related work-from-home stories:

Be sure to browse other job listings in our Work-From-Home Jobs Portal. We post new opportunities all the time — and we vet them, too.

Danielle Braff is a freelance writer in Chicago.