Work From Home

This Crypto-Trading Platform Is Hiring Experienced Customer Service Reps

If you’re a cryptocurrency guru with customer service experience, we may have the perfect job for you.

Kraken, a digital asset platform, is hiring client care specialists to work full-time from home.

In this role, you’ll be expected to provide outstanding customer service​​ to build trust with clients, understand their needs and provide solutions to their problems.

You must be able to work full-time on a rotating schedule that includes weekends. Kraken is seeking an applicant with an understanding of cryptocurrency, who has experience in customer experience roles. English fluency is required.

Client Care Specialist at Kraken

Responsibilities include:

  • Reaching out to clients over emails or chat to build trust. 
  • Processing client feedback and account closures.
  • Automating processes to increase efficiency.
  • Meeting or exceeding KPIs.
  • Attending training sessions. 

Applicants for this position must have:

  • Experience in customer experience roles.
  • Deep knowledge of cryptocurrency.
  • Ability to work full-time on a rotating schedule.
  • Fluent English skills (fluency in a second language a plus).

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Danielle Braff is a freelance writer in Chicago.