Work From Home

Help Students on Their Education Path as a Customer Support Rep for Kaplan

Nicole Dow

by Nicole Dow

Senior Writer

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Interested in the education field but know teaching is not your thing? You can still support students on their educational journey. 

Kaplan — a major provider of test prep services, educational programs and professional certifications — is hiring a remote customer support specialist to answer inbound calls, emails and web-based chats with students and clients regarding Kaplan’s products and services. 

This is a full-time remote position which may be done from anywhere in the United States.

This role only requires a high school diploma or GED and one year of experience, preferably in a call center environment or as a customer relations specialist.

Benefits include paid time off, health benefits and retirement plans.

Customer Support Specialist at Kaplan

Responsibilities include:

  • Responding to inbound calls, emails or chats from students and clients in a professional and courteous manner.
  • Troubleshooting student issues — escalating complaints as necessary.
  • Accurately entering information into the company’s order entry system.
  • Documenting student and client interactions.
  • Upselling products and services when appropriate.

Applicants for this position must have:

  • A high school diploma or GED.
  • At least one year of work experience, preferably in a call center environment or in a customer relations role.
  • Stellar communications skills.
  • Working knowledge of Microsoft Office Suite and Gmail.
  • The ability to multitask, work as a team and be self-motivated in a remote work environment.

Benefits include:

  • 401(k) match and two pension programs.
  • Health benefits.
  • Paid time off including paid holidays, vacation, personal days, sick days, one volunteer day and one diversity and inclusion day.

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Nicole Dow is a senior writer at The Penny Hoarder. Contributor Danielle Braff updated this post for 2022.

Apply here