Help Students on Their Education Path as a Customer Support Rep for Kaplan

Interested in the education field but know teaching is not your thing? You can still support students on their educational journey.

Kaplan — a major provider of test prep services, educational programs and professional certifications — is hiring a remote customer support specialist to answer inbound calls, emails and web-based chats with students and clients regarding Kaplan’s products and services.

This role only requires a high school diploma or GED and one year of experience, preferably in a call center environment or as a customer relations specialist.

Customer Support Specialist at Kaplan

Responsibilities include:

• Responding to inbound calls, emails or chats from students and clients in a professional and courteous manner.
• Troubleshooting student issues — escalating complaints as necessary.
• Accurately entering information into the company’s order entry system.
• Documenting student and client interactions.
• Upselling products and services when appropriate.

Applicants for this position must have:

A high school diploma or GED.

• At least one year of work experience, preferably in a call center environment or in a customer relations role.
• Stellar communications skills.
• Working knowledge of Microsoft Office Suite and Gmail.
• The ability to multitask, work as a team and be self-motivated in a remote work environment.

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Be sure to browse other job listings in our Work-From-Home Jobs Portal. We post new opportunities all the time — and we vet them, too.

Nicole Dow is a senior writer at The Penny Hoarder.