Work From Home

HotelTonight Is Hiring Remote Customer Services Reps in Six States

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Here at The Penny Hoarder, we love to help people find deals.

If that’s your passion, too, we’re about to help you find an awesome work-from-home job.

HotelTonight, the app that helps folks find last-minute bargains on hotel prices, is looking for full-time, remote customer escalations representatives in six states. Some of the positions require applicants to be bilingual.

The English-only positions are available in the following states:

  • Florida
  • Oregon
  • Texas

The bilingual customer escalations representatives positions are available in the following states:

  • Florida (Italian or Spanish)
  • Illinois (Italian or German)
  • Maine (French or German)
  • Oregon (French, German or Italian)
  • Texas (French, German or Italian)
  • Wisconsin (German or Spanish)

This job requires communicating over the phone and a solid Internet connection. So if you don’t live in one of these states with HotelTonight jobs or don’t like talking on the phone, be sure to check out our Work-From-Home Jobs Portal. We post new opportunities there all the time — and we vet them, too.

Customer Escalations Representative at HotelTonight

Pay Range: Not specified

Responsibilities include:

  • Answering questions and walking customers through how the app works
  • Communicating over the phone, as well as email and live chat
  • Resolving billing and booking issues in real time without using a script
  • Making decisions in high-pressure situations
  • Taking accurate records while handling a steady stream of inbound calls
  • Solving issues in the first call, if possible

Applicants for this position must have:

  • One year of experience at a high-volume call center that tracks metrics
  • Familiarity with tech, specifically iPhone and Android products
  • The ability to multi-task across computer programs
  • Cultural knowledge and ability to apply it while talking to customers
  • The ability to translate speaking skills into writing
  • Experience with Talkdesk, Slack and is preferred

Benefits include:

  • Health, dental and vision plans
  • Matching 401(k) plan
  • Paid time off
  • $500 in HotelTonight credit each quarter
  • $50/month Internet stipend
  • Stock options

Alex Mahadevan is a data journalist at The Penny Hoarder.