Work From Home

HotelTonight Needs English and Bilingual Customer Service Reps in 8 States

Here at The Penny Hoarder, we love to help people find deals.

If that’s your passion, too, we’re about to help you find an awesome work-from-home job.

HotelTonight, the app that helps folks find last-minute bargains on hotel prices, is looking for full-time, remote customer escalations representatives in eight states. Some of the positions require applicants to be bilingual.

Regardless of location, all positions run on Pacific time, according to the job listings. Shifts are typically 10 hours a day, four days a week and may fall on nights, weekends and holidays. Both the English-only and bilingual positions are full-time and come with baller benefits.

The English-only positions are available in the following states:

  • Maine
  • Oregon
  • Washington

The bilingual customer escalations representatives positions are available in the following states:

  • Florida (French, German or Italian)
  • Illinois (French, German or Italian)
  • Maine (French or German)
  • New York (French, German or Italian)
  • Oregon (French, German or Italian)
  • Texas (French, German or Italian)
  • Washington (French, German or Italian)
  • Wisconsin (German or Italian)

This job requires communicating over the phone and a solid Internet connection. So if you don’t live in one of these states with HotelTonight jobs or don’t like talking on the phone, be sure to check out our Work-From-Home Jobs Portal. We post new opportunities there all the time — and we vet them, too.

Customer Escalations Representative at HotelTonight

Pay Range: Not specified

Responsibilities include:

  • Answering questions and walking customers through how the app works
  • Communicating over the phone, as well as email and live chat
  • Resolving billing and booking issues in real time without using a script
  • Making decisions in high-pressure situations
  • Taking accurate records while handling a steady stream of inbound calls
  • Solving issues in the first call, if possible

Applicants for this position must have:

  • One year of experience at a high-volume call center that tracks metrics
  • Familiarity with tech, specifically iPhone and Android products
  • The ability to multi-task across computer programs
  • Cultural knowledge and ability to apply it while talking to customers
  • The ability to translate speaking skills into writing
  • Experience with Talkdesk, Slack and Desk.com is preferred

Benefits include:

  • Health, dental and vision plans
  • Matching 401(k) plan
  • Paid time off
  • $500 in HotelTonight credit each quarter
  • $50/month internet stipend
  • Stock options

Alex Mahadevan is a data journalist at The Penny Hoarder.