Work From Home

Kaplan Offers Benefits With This Customer Service Job (HS Diploma Required)

Kaplan — a major provider of test prep services, educational programs and professional certifications — is hiring a tech-savvy customer support specialist. You may work from home from anywhere in the United States. 

Your key job responsibilities include answering student and faculty questions; troubleshooting tech support issues; and meeting productivity goals that include the number of contacts per hour, caller satisfaction and first-call resolution.

To be considered, you must have a high school diploma, at least one year of related experience, and experience in a tech support environment. You should also know how to use Microsoft Office programs.

Customer Support Specialist at Kaplan

Responsibilities include:

  • Answering student and faculty questions.
  • Troubleshooting tech support issues with passwords, software, hardware and platform tools.
  • Meeting assigned productivity goals including the number of contacts per hour, caller satisfaction and first call resolution of incidents. 

Applicants for this position must have:

  • A high school diploma.
  • At least one year of related experience.
  • Experience in an inbound tech support environment.
  • Experience with Microsoft Office.

Benefits include:

  • 401(k) with company match and two pension programs.
  • Tuition assistance.
  • Health benefits.
  • Paid time off including holidays, vacation, personal, sick time, one volunteer day and one diversity day.

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Danielle Braff is a freelance writer in Chicago.