Work From Home

Love the Outdoors? This Retailer Needs a Part-Time Customer Service Rep

Are you the outdoorsy type who loves to help people? Eastern Mountain Sports & Bob’s Stores, a retailer, is hiring a part-time remote customer service representative.

You’ll work 15 to 30 hours per week, covering weekday shifts and possibly weekends between the hours of 8 a.m. to 6 p.m., including holidays.

You will be receiving and inputting customer orders and providing feedback on customer interactions. 

This is an entry-level job, but you should have a desire to serve customers, and you must be able to quickly figure out what a customer needs. It’s preferred that you have experience with Microsoft Office, and that you have a high school degree or the equivalent.

Benefits include an employee discount — perfect for when you want to get outside yourself.

Customer Service Representative at Eastern Mountain Sports

Responsibilities include:

  • Helping customers with sales, support and outfitting recommendations, responding via phone, chat and email.
  • Receiving customer orders via the eCommerce channel.
  • Providing feedback on customer interactions.
  • Reporting site and systems problems. 

Applicants for this position must have:

  • Previous experience in a retail or eCommerce environment.
  • Proficiency using Windows 10.
  • Detail-oriented and organization skills
  • Great written and verbal communication skills.
  • The ability to negotiate and solve problems. 
  • Wired internet connection.

Benefits include:

  • Employee assistance program.
  • Employee discounts.

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Danielle Braff is a freelance writer in Chicago.