Philips Is Hiring a Customer Care Specialist With 5 Years of IT Experience

Do your IT superskills know no bounds?

Philips is hiring a customer care specialist to provide remote technical and IT support for its image guided therapy systems. The job requires at least five years of healthcare IT experience.

The full-time position is remote, but you must be willing to work occasional overtime as well as travel to customer sites.

Customer Care Specialist at Philips

Responsibilities include:

• Troubleshooting and resolving technical system and application issues, prioritizing according to severity and impact.
• Collaborating with customer care experts, radiologists, cardiologists and clinical, administrative and IT staff to resolve customer issues.
• Documenting issues and corrective actions taken.
• Participating in scheduled on-call shift rotations.
• Engaging third-party vendor support per standard operating procedures.

Applicants for this position must have:

• Degree in IT-related field
• At least five years of healthcare IT experience, including experience supporting PACS, RIS or other clinical healthcare IT system.
• Experience providing remote software support.
• Proficiency using database systems like Oracle/MS SQL server.
• Knowledge of XML, XML Soap and XPath.
• Knowledge of HL7, DICOM and other IHE-related protocols.
• Mirth Foundation certification.
• Microsoft Certified Solutions Expert with Windows Server 2008 or 2012 Certification.
• Willingness to travel.

Benefits include:

• Flexible work schedule.
• Health, dental, vision and wellness plans.
• Paid time off.
• 56 hours of paid sick leave.
• 401(k) plan with 7% employer matching.
• Employee stock purchasing program.
• Up to $10,000 of tuition reimbursement.
• Parental and caregiver leave.

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Tiffany Wendeln Connors is a staff writer/editor at The Penny Hoarder. Read her bio and other work here, then catch her on Twitter @TiffanyWendeln.