Work From Home

Philips Is Hiring a Customer Care Specialist With 5 Years of IT Experience

Do your IT superskills know no bounds?

Philips is hiring a customer care specialist to provide remote technical and IT support for its image guided therapy systems. The job requires at least five years of healthcare IT experience.

The full-time position is remote, but you must be willing to work occasional overtime as well as travel to customer sites.

Customer Care Specialist at Philips

Responsibilities include:

  • Troubleshooting and resolving technical system and application issues, prioritizing according to severity and impact.
  • Collaborating with customer care experts, radiologists, cardiologists and clinical, administrative and IT staff to resolve customer issues.
  • Documenting issues and corrective actions taken.
  • Participating in scheduled on-call shift rotations.
  • Engaging third-party vendor support per standard operating procedures.

Applicants for this position must have:

  • Degree in IT-related field
  • At least five years of healthcare IT experience, including experience supporting PACS, RIS or other clinical healthcare IT system.
  • Experience providing remote software support.
  • Proficiency using database systems like Oracle/MS SQL server.
  • Knowledge of XML, XML Soap and XPath.
  • Knowledge of HL7, DICOM and other IHE-related protocols.
  • Mirth Foundation certification.
  • Microsoft Certified Solutions Expert with Windows Server 2008 or 2012 Certification.
  • Willingness to travel.

Benefits include:

  • Flexible work schedule.
  • Health, dental, vision and wellness plans.
  • Paid time off.
  • 56 hours of paid sick leave.
  • 401(k) plan with 7% employer matching.
  • Employee stock purchasing program.
  • Up to $10,000 of tuition reimbursement.
  • Parental and caregiver leave.

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Tiffany Wendeln Connors is a staff writer/editor at The Penny Hoarder. Read her bio and other work here, then catch her on Twitter @TiffanyWendeln.