Work From Home
This Online Software School Needs a Community Moderation Manager
In all things, moderation — especially when it comes to influxes of messages from inquisitive students.
Founded in 2016, Lambda School is an online education company with a twist of career placement services. The company is expanding its student operations team, starting with a full-time online community moderation manager.
For coursework and general communications, students and teachers collaborate over Stack Overflow, a forum for developers. The moderation manager will be in charge of establishing quality guidelines and ensuring the Q&A on Stack Overflow meet those standards.
The role will start with technical responsibilities, such as writing and implementing guidelines and metrics. Then, as the team continues to expand, the manager will lead a team of moderators.
The listing does not mention hard experience or education qualifications, but a knowledge of online legal issues, online moderation tools and customer support strategies are required.
Online Community Moderation Manager at Lambda School
- Creating an online community moderation strategy.
- Enforcing new moderation guidelines.
- Developing metrics to measure the success of the new guidelines.
Applicants for this position must have:
- Knowledge of online legal issues, online moderation tools and customer support strategies.
- Full health coverage.
- Unlimited paid time off.
- Wellness stipend.
- Parental leave.
- Continued education.