Work From Home

Wayfair Needs Customer Service Reps Who Speak Spanish and English ($16/Hr)

Tiffany Connors

by Tiffany Connors

Managing Editor

Online home goods retailer Wayfair is hiring customer service specialists who are fluent in Spanish and English. The job pays $16 an hour and you could earn quarterly bonuses up to $2,000.

In this role, you’ll be the first point of contact with customers and will need to build relationships with them via phone calls and emails. 

In addition to being bilingual, you should have a track record of working in a high-volume environment. 

Benefits include health insurance, tuition reimbursement, a 401(k) with company match and an employee discount.

Bilingual Customer Service Consultant at Wayfair

Responsibilities include:

  • Helping customers with returns, refunds, delivery status and back-order inquiries. 
  • Meeting company customer-satisfaction and efficiency metrics.
  • Representing Wayfair in a professional manner over the phone and by email. 

Applicants for this position must have:

  • Fluency in Spanish and English.
  • Strong problem-solving and analytical skills.
  • Experience working in a “high-volume environment.”
  • Hard-wired internet connection.

Benefits include:

  • Medical, dental and vision insurance.
  • Paid time off.
  • Quarterly performance bonuses up to $2,000.
  • $500 referral bonuses.
  • Up to $5,250 in tuition reimbursement.
  • 401(k) with company match up to 4%.
  • Employee discount.

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Tiffany Wendeln Connors is a staff writer/editor at The Penny Hoarder. Read her bio and other work here, then catch her on Twitter @TiffanyWendeln.

Apply here