Work From Home

Work Remotely as a Contact Center Operations Manager for Kelly

Kelly, a staffing services company, is hiring a contact center operations manager. This is a full-time position in the United States.

You’ll be responsible for handling operations and volume reporting, reviewing customer satisfaction surveys and generating productivity reports for agents and businesses.

You must have at least two years of customer service experience, as well as leadership experience and experience in a call center environment.

Contact Center Operations Manager at Kelly

Responsibilities include:

  • Handling operations and volume reporting.
  • Reviewing customer satisfaction surveys.
  • Generating productivity reports for agents and businesses.
  • Exploring and presenting new opportunities for process improvement.

Applicants for this position must have:

  • At least two years of customer service experience.
  • Leadership experience.
  • Experience in a call center environment.

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Danielle Braff is a freelance writer in Chicago.