What Is a Neobank? Your Questions Answered
Despite the name, neobanks have nothing to do with the Matrix, and Keanu Reeves won’t be showing up the next time you want to make a deposit. Rather, neobanks are technology companies that provide online banking services that you can access from your digital devices.
Neobanks, commonly referred to as “challenger banks,” aim at providing essential financial services, such as savings and checking accounts, with an end goal of making personal finance a bit less intimidating and a whole lot more transparent than traditional banks.
These new fintech (financial technology) services are attempting to disrupt the banking industry by providing easier access to your financials via digital banking services, while also typically offering attractive features, including lower (or non-existent) banking fees and more competitive rates.
Keep on reading to learn more about how neobanks are re-shaping the banking landscape, and if they might be the right fit for your financial needs. But first, let’s answer the most basic question: What is a neobank?
What Are Neobanks?
Neobanks are typically not banks, which is a shocking idea since the word ‘bank’ is right in the name. To be a true bank, an institution must be properly chartered, answering to federal and state regulators, while offering FDIC insurance to protect customer assets.
Rather, neobanks are technology companies that provide apps and software to make the entire banking process a bit easier. They are a new breed of financial institutions.
Neobanks, such as Chime, offer mobile apps and websites that allow you to easily manage your money. However, on the back-end, your money is being managed by a traditional bank. In the instance of Chime, your money is managed by a partner bank, either The Bancorp Bank or Stride Bank.
Some neobanks are take a similar approach as credit unions, attempting to forge close relationships with their customers and provide an overall better experience, such as higher interest rates on checking and savings accounts.
In fact, Bank Dora is the first neobank to partner with credit unions to secure its deposits.
Neobanks: the Pros and Cons
Like most things in life, neobanks have their own set of pros and cons. Here’s a deep dive into some of the exciting banking services and features that neobanks and have to offer, and a few things you’ll want to keep an eye out for when researching.
Pros
- Non-existent or low fees: Because neobanks are online, they save on the overhead of maintaining physical locations. Often they pass on these savings to their members, forgoing or lowering many fees.
- Better interest rates: That means more growth power for you with a whole lot less effort.
- Banking convenience: You can fully manage your account, deposit checks and more all from the comfort of, well, anywhere.
- Access to fee-free ATMs: Many neobanks partner with locations such as Walgreens, 7-Eleven, and CVS, to provide fee-free ATM withdrawals. Some even offer ways to deposit cash into your virtual account.
Cons
- Not a ‘real’ bank - Neobanks are not technically banks. While this generally isn’t an issue, you should be sure your neobank is FDIC insured, so your money stays safe.
- No physical locations: If you are someone who prefers in-person assistance at brick and mortar banks, neobanks are likely not going to be the right choice for you.
- Limited financial services: Many neobanks offer only savings and checking accounts. If you want a single bank that offers those as well as loan offerings, you may want to look elsewhere.
- New to the market: Neobanks are simply too new to offer long records of proven success. They may be the next revolution of banking or a passing fad.
- Out-of-network ATM fees: ATMs outside of your neobank’s network will likely incur a pricey withdrawal fee. Be sure to check the ATM network for locations near you.
Neobanks vs. Online Banks
The primary difference between neobanks and online banks falls back to the idea that neobanks are not banks. Rather, neobanks are fintech companies that provide you with an online banking platform in partnership with a traditional banking institution.
An online bank typically has a bank charter and is able to provide you with the full range of services that a physical bank might offer, such as personal loans.
Some traditional banks have also begun to reach out into the digital domain, offering accounts for customers who are looking to bank primarily online.
Are Neobanks Safe?
Similar to selecting a traditional bank, you’ll want to do a bit of research before handing over your hard earned cash. With neobanks, it is essential to research the actual bank behind the fintech company that will be securing your money. For the most part, if you ensure that the supporting bank offers FDIC insurance, you should have little to worry about.
One additional consideration is that neobanks are not legal banks, so there are less regulations in place if problems arise. Let’s say that you have an instance of fraud, there may be a bit of finger-pointing when it comes to who is at fault, the neobank or the banking institution.
As with any monetary decision, researching your options before making a move is essential. With neobanks, just a bit more investigation may be required. Most importantly, be sure to keep an eye on the partner bank’s FDIC insurance offering.
Should You Consider a Neobank?
We started by asking ‘what is a neobank,’ but should you consider one for your own personal finance needs?
Whether or not a neobank is the ideal banking option for you will pertain to your individual preferences and the banking services that you prefer. A neobank might be the perfect option for you if you are someone who prefers to bank online, take advantage of no-fee savings, and leverage better interest rates for savings accounts to help achieve your long-term goals.
On the other hand, if you prefer face-to-face interactions with a banker at a local branch, the ability to apply for loans and mortgages with your primary bank, and want a time-tested well-regulated institution, a traditional bank may be the better choice.
Neobanks have a lot to offer, though, and with significant fee-savings and competitive rates for savings accounts, they are worth considering against traditional banks.
More Frequently Asked Questions about Neobanks
In the United States, the top neobanks include Chime, Current, Aspiration, and Varo. Around the world, other popular options include NuBank in Brazil, Tinkoff in Russia, Revolut in the UK, and N26 in Germany.
Neobank accounts can be opened by simply visiting the respective bank’s website or app from your iOS or Android device. Thanks to the internet-focused aspect of neobanks, you can do nearly anything right from the comfort of your couch without ever leaving home — they are app- and website-focused banking platforms. You could even open an account while binge-watching Netflix.
Neobanks are one type of fintech company. The emerging industry attempts to use modern technology to create a better banking experience that goes beyond traditional banks, meaning less pain and hassle when it comes to managing your money. With neobanks, you can use mobile apps and websites to manage your account, make physical check deposits, and keep an eye on your finances. Compared to traditional banks, neobanks aim to create a better digital experience, fusing technology with finances.
This is a bit more of a complex question than it may seem. While PayPal does describe itself as a financial technology company, it doesn’t call itself a bank of any type. However, PayPal has continued to add additional “bank-like” features such as support for Direct Deposit checking. While PayPal doesn’t consider itself a neobank at this time, the future may change that.
Yes, similar to many traditional banks, neobanks will provide you with a physical debit card to access the money in your online bank account. As physical branches are limited, you can typically use your card to withdraw from a selection of fee-free ATMs. Just be careful as you may be charged if you withdraw from out of network ATMs.
Michael Archambault is a senior writer for The Penny Hoarder specializing in technology.
Chime is a financial technology company, not a bank. Banking services provided by The Bancorp Bank, N.A. or Stride Bank, N.A., Members FDIC. The Chime Visa® Debit Card is issued by The Bancorp Bank, N.A. or Stride Bank, N.A. pursuant to a license from Visa U.S.A. Inc. and may be used everywhere Visa debit cards are accepted. The secured Chime Visa® Credit Card is issued by The Bancorp Bank, N.A. or Stride Bank, N.A. pursuant to a license from Visa U.S.A. Inc. and may be used everywhere Visa credit cards are accepted. Please see the back of your Card for its issuing bank.
MyPay® line of credit provided by The Bancorp Bank, N.A. or Stride Bank, N.A. MyPay services provided by Chime Capital, LLC (NMLS ID 2316451).
Chime is recommended by more of its users in the 2024 Qualtrics® NPS study when compared to top national banks and select fintechs. THE #1 MOST LOVED BANKING APP is a Registered Trademark of Chime Financial, Inc.
* Terms apply. Limited time only, must open the new account and complete qualifying activities to earn 3 individual rewards, up to a max of $350.00, as described at https://www.chime.com/policies/newmemberofferv3.
1 Early access to direct deposit funds depends on the timing of the submission of the payment file from the payer. We generally make these funds available on the day the payment file is received, which may be up to 2 days earlier than the scheduled payment date.
2 Out-of-network ATM withdrawal and over the counter advance fees may apply except at FCTI® ATMs in a 7-Eleven® or Speedway, or any Allpoint® or Visa® Plus Alliance ATM participating in the Allpoint network.
3 SpotMe® on Credit is an optional, no interest/no fee overdraft line of credit tied to the Secured Deposit Account. SpotMe on Debit is an optional, no fee service attached to your Chime Checking Account (individually or collectively, “SpotMe”). Eligibility for SpotMe requires $200 or more in qualifying direct deposits to your Chime Checking Account each month.
Qualifying members will be allowed to overdraw their Chime Checking Account and/or their Secured Deposit Account up to $20 in total, but may be later eligible for a higher combined limit of up to $200 or more based on member’s Chime account history, direct deposit frequency and amount, spending activity and other risk-based factors. Your SpotMe Limit will be displayed to you within the Chime mobile app. You will receive notice of any changes to your SpotMe Limit. SpotMe for Credit and SpotMe on Debit share a single SpotMe limit. Your SpotMe Limit may change at any time, at Chime or its banking partners’ discretion. Although there are no overdraft fees, there may be out-of-network or third-party fees associated with ATM transactions or OTC cash withdrawal fees at retailers. SpotMe won’t cover non-card transactions, including ACH transfers, Pay Anyone transfers, or Chime Checkbook transactions. SpotMe Terms and Conditions.
4 With a qualifying direct deposit, earn 1.5% cash back on eligible secured Chime Visa® Credit Card purchases. Please refer to the Secured Chime Visa® Credit Card – Cash Rewards Program Addendum for details and more information on rotating cash back categories.
5 On-time payment history may have a positive impact on your credit score. Late payment may negatively impact your credit score. Chime will report your activities to Transunion®, Experian®, and Equifax®. Impact on your credit may vary, as Credit scores are independently determined by credit bureaus based on a number of factors including the financial decisions you make with other financial services organizations.
6 Out-of-network ATM withdrawal and OTC advance fees may apply. View The Bancorp agreement or Stride agreement for details; see back of card for issuer.
7 Money added to Chime Card™ will be held in a secured deposit account as collateral for your Chime Card, and you can spend up to this amount. You can use money deposited in your Secured Deposit Account to pay off your charges at the end of every month.
8 You must notify your financial institution immediately of any unauthorized use. For specific restrictions, limitations and other details, please consult your issuer.
9 To be eligible for Chime+™ status, you must receive a qualifying direct deposit to your Chime Checking Account in the preceding 34 days. Certain products marketed as Chime+ benefits have additional eligibility requirements. While some Chime+ benefits may have associated fees, none of these fees are mandatory to access Chime+ benefits or to maintain Chime+ status. See Chime+ Terms and Conditions for details.
10 To be eligible for MyPay, you must receive qualifying direct deposits to your Chime Checking Account in the preceding 36 days as set forth in the MyPay Agreement. A qualifying direct deposit is a deposit from an employer, payroll provider, gig economy payer, government benefits payer, or other permitted source of income by Automated Clearing House (“ACH”) or Original Credit Transaction (“OCT”). Your MyPay Credit Limit and Maximum Available Advance may change at any time. MyPay is a line of credit and available limits are based on estimated income and risk-based criteria. Eligible members may be offered a $20 – $500 Credit Limit per pay period. Your Credit Limit and Maximum Available Advance will be displayed to you within the Chime app. MyPay is currently only available to eligible Chime members in certain states. Other restrictions may apply. See Bancorp MyPay Agreement or Stride MyPay Agreement for details.
11 Top three national bank ranking according to the Federal Reserve Statistical Release based on domestic assets; number of ATMs self-reported by Chase, Bank of America and Wells Fargo – June 2025.
12 To apply for a Chime Card, you must also open a Chime Checking Account.
13 Chime Visa® Credit Card holders – Deposits and debit refunds go to your Checking Account, then transfer to your Chime Card Secured Deposit Account – other than Chime Card cash deposits at retailers, which go to your Chime Card Account, then transfer to your Secured Deposit Account. Funds are moved from your Secured Deposit Account to your Checking Account to facilitate outbound transfers and debit purchases. Your Available balance is the money you can spend with your Chime Card or Checking Account. See account agreements and statements for details.
14 Chime will report the following activities, as applicable, to TransUnion®, Experian®, and Equifax®: amount past due; payment status of the last paid-off balance; how long you’ve had your card; current statement balance; last balance payment date; and highest balance before paying it off.
