Gabi Insurance Review: You Can Save Money but Read Fine Print
When it comes to my 401(k), daily alarm clock or, yes, even my rotisserie chicken, I’ve embraced the set-it-and-forget-it mantra. But for car insurance? You’re doing yourself a disservice if you aren’t shopping for better car insurance rates at least once a year.
That’s what makes tools like Gabi so helpful. In our Gabi insurance review, we’ll weigh the pros and cons of using an insurance comparison tool, instead of directly working with insurance agents, when shopping for new car insurance rates.
What Is Gabi Insurance?
Gabi Insurance is a newcomer to the insurance scene. The San Francisco insurance company was founded in 2016, four years after The Zebra (another car insurance comparison site that I had mixed feelings about; get the full scoop in my Zebra car insurance review). While Gabi is known primarily for its auto insurance quotes, users can also rely on Gabi to compare insurance providers for renters insurance, home insurance, condo insurance, landlord insurance and umbrella insurance. (I could not find an option for life insurance.)
Gabi is a fully licensed insurance broker in 50 states plus the District of Columbia, meaning they can underwrite, price and sell policies and handle claims. It also means that, when you generate quotes on the site, you can buy directly on the site. One of the issues with sites like The Zebra is that, after generating your auto insurance quote, you’d have to leave the site and go to the actual insurance company’s site to complete the process.
Gabi works with more than 40 top insurance agencies to help you find the best rate for your car(s), driving history and budget. Among those insurance companies are Nationwide, Travelers, Clearcover and Safeco.
Gabi claims it saves drivers an average of $961 per year and can provide quotes in a matter of minutes. It’s time to test those promises.
How Gabi Works: A Review
Getting your Gabi insurance quotes can be relatively painless, depending on the route you take. You have three options:
- Don’t provide any of your current auto insurance information.
- Provide your car insurance login information.
- Upload a PDF of your current auto insurance policy.
Because I’m private by nature (and because I just had the pleasure of dealing with a fraudulent unemployment claim in my name), I was hesitant to provide any login information. I first tried to advance without providing any information, but as we’ll see, this doesn’t get you very far. Eventually, I uploaded a PDF of my policy.
Getting started is easy. First you’ll make your decision re: providing insurance information or not (more on that below). Then you’ll enter your name. (Like I did when reviewing The Zebra, I started the process with the very real, honest name of Joe Schmoe.)
After providing your name, Gabi will ask for a handful of other contact info: birthday, address, whether you own or rent your home, email address and cell phone number. When asking for the email address, Gabi promises your information is never sold or shared. The Zebra says something similar, yet Geico conveniently sent an email to my inbox addressing me as Joe just minutes after I hit submit on The Zebra’s site.
Contact update: As of two hours after creating my account, I have received one text and two emails from Gabi, but none from any third-party insurance providers. Could it be that Gabi is telling the truth when they say they won’t share or sell your data?
To Provide Insurance Info Or Not to Provide Insurance Info? That Is the Question
That’s what Hamlet said, right?
As I mentioned, in my first attempt at using Gabi’s car insurance comparison platform, I resisted their pleas for my personal info. “They don’t need to know anything about me to build a quote tailored to me,” I foolishly asserted.
But when I got to the magical part where Gabi was supposed to tell me I’m a schmuck who has been paying too much for auto insurance, I was instead given a list of common insurance companies, all with blue buttons that said “View My Quote.”
“Surely I must just click each and see a quote at the ready, despite the platform having no knowledge of my car, driving history or policy preferences,” I told myself. Oh, Joe Schmoe, what a fool you are.
I quickly learned, upon clicking into Liberty Mutual and Allstate that giving Gabi such limited info meant the site would merely direct me to individual insurance companies to provide more detailed personal information to generate a quote.
That’s right: In that instance, Gabi serves no purpose, because you must start from scratch on every insurance company’s site to compare.
If you’re unwilling to provide either your login info for your current insurance company or a PDF of your auto insurance policy, then Gabi is not right for you.
In the name of research, I decided I was comfortable enough downloading a copy of my policy from Allstate and then uploading it into Gabi. While it does have some personal data within it, my email and password were still safe with me.
It took only a few seconds for the artificial intelligence on Gabi’s site to read my policy and tell me in intricate detail what those pages contained. (This is either really convenient for insurance shoppers or a warning sign that robots are just days away from taking over.)
From there, I was able to input more personal information about myself as a driver, my partner (who is also on my policy) and our car. I tried to remove my partner for a good five minutes just for kicks and eventually gave up. Later on, I learned if I had just waited a few more clicks, I would have had the option of toggling secondary drivers on and off. If Gabi had made that clear, it would have saved me time and frustration.
Actually generating my quotes did take about a minute, which is notably fast. However, I had just used The Zebra a few days before, and that experience was faster, so Gabi seemed slow by comparison.
The Car Insurance Quotes I Got from Gabi
I was pleasantly surprised to see a few insurance agencies whose names I recognized among my top results. And the savings were quite large.
My top quote came from Stillwater and would save me $622 a year. I was dubious upon seeing that, so I clicked into the “View Details” portion of the quote and did find some discrepancies. The largest: My property damage coverage dropped from $500,000 with my current policy to $100,000 with this potential new policy.
Still, the changes were so minor that it ultimately felt like a good deal. But buyer beware: You shouldn’t necessarily expect your current policy and quoted policy to be one-to-one. Go through and make sure all the coverages you want are still represented by the new policy.
Quotes two and three purported to save me $573 and $468 a year, respectively, but again, those quotes weren’t an apples-to-apples comparison with my current policy, as some of the coverages differed.
That said, all three quotes were large improvements over my current auto insurance. My current auto policy is bundled with my homeowners insurance and thus linked to my escrow, so I’ve got some calls to make, but I can safely say I will be using Gabi again soon to find a better bundled policy for auto insurance and home insurance.
What We Like About Gabi Insurance
Clearly, as someone who has just publicly stated he’ll be using Gabi to generate a real quote down the road, I’m a fan. Here’s some of what I liked about Gabi:
- You don’t have to leave the site. If you find a quote you like, you are able to purchase the insurance on Gabi’s own platform, as long as you are in the United State, since Gabi is a fully licensed insurance broker.
- It’s got an easy-to-read gauge during the process. It’s a small thing, but I can’t breeze past a good website UX when I see one. I found Gabi’s top-of-the-page tracker for percentage of completion to be a nice touch, especially for a site that is all about efficiency in generating a quote.
- Uploading my policy was easy. Assuming you want your new coverage at the same or similar levels you’re used to, you can get a quote in minutes by uploading your current policy.
- You can bundle home insurance with auto insurance. I currently bundle my auto and home coverage, and I would like to continue. It’s convenient to have all my insurance policies in one app, and it earns me discounts.
- I would legitimately save money. While I haven’t pulled the trigger yet, Gabi could deliver real savings over the course of a year from one of several different insurance companies. More than $600 for me; Gabi truly means it when they promise to find the best insurance company for your needs.
What We Don’t Like About Gabi Insurance
I may be a new Gabi fanboy, but that doesn’t mean I’m onboard with the entire experience. Here’s where I found the car insurance comparison platform fell short:
- There isn’t an option to describe the policy you want. Gabi pushes you into a scenario where you have to hand over your current insurance account login information or uploading a copy of your policy. If you’re strict about who has access to your data, this could be problematic, as it’s the only way to get quotes to compare on the site.
- It can sometimes take days. Though I did not provide my login information, some customers have complained that it could take up to two days (depending on the current insurance provider) for Gabi to get into the account and grab the relevant information. That takes the speed out of the process that is supposed to be a hallmark of Gabi.
- The policies I was provided weren’t perfect matches for my current policy. And Gabi wasn’t upfront about this. I had to do some digging to realize that, by opting for the No. 1 policy choice, some of my coverages would be reduced.
- They required my cell phone number. I understand needing my number if I decided to move forward with one of the policies, but for the general comparison purposes, I don’t think customers should have to input their numbers.
What Customers Are Saying About Gabi Insurance
Overall, I had favorable opinions of Gabi, but I wanted to see what other customers were saying about the company.
I started with Better Business Bureau and was actually shocked to see that, despite having a BBB rating of an A-, it has an average 1.77 out of 5 stars based on 22 customer reviews. Ouch.
Reviews on the Better Business Bureau website were largely around problems with the actual Gabi service, but some have said working with customer service is not a pleasant experience either, whether due to agent miscommunications or just generally slow customer service response time.
These poor customer reviews are notably absent on Gabi’s site, where it instead shows off its 4.8 out of 5 stars based on “third-party verified reviews” that are certainly not at all curated to paint a favorable picture.
Gabi does score well in terms of its mobile app. In the App Store, it currently has a 4.1 rating. I could not easily find it on Google Play.
The Bottom Line
So should you try Gabi? If you are actually ready to make the switch to a new car insurance provider and don’t mind a little leg work, absolutely. The Zebra is easier since you don’t have to relinquish your personal information, but I found The Zebra to be dishonest about its spam policy, frustrating to use and not really much of a money-saver. With Gabi, you’ll have to actually take the time to give the platform access to your current policy, but in doing so, big savings and an easy sign-up process could be on the horizon.
Timothy Moore is a market research editing and graphic design manager and a freelance writer and editor covering topics on personal finance, travel, careers, education, pet care and automotive. He has worked in the field since 2012 with publications like The Penny Hoarder, Debt.com, Ladders, WDW Magazine, Glassdoor and The News Wheel.