This Free App Can Score You Some Money for That Massive Comcast Outage
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The world came close to ending yesterday.
Just kidding. But Comcast, the largest broadband company in the U.S., experienced a huge outage Monday, Nov. 6. And, for many people, that might as well be the first sign of the apocalypse.
Down Detector’s outage map shows the Comcast outage plagued the East Coast — from Boston to Miami. In addition, Atlanta, Chicago, Denver, Minneapolis, New York, Portland, San Francisco and Seattle also experienced heavy concentrations of outages.
Disgruntled customers took to Twitter to let Comcast’s customer-care account know they weren’t happy.
Yup, work harder today. Comcast sucks, but I don't see any refunds in our near future unfortunately. #comcaststillsucks
— Sean Menefee (@sm2designs) November 6, 2017
Still down in Metro Atlanta, has been since noonish. No internet no phone no tv. Glad I am saving money by bundling all 3. #comcastoutage
— Chris Martin (@cmartin68) November 7, 2017
Who do we ask for a refund? Cuz I was on the middle of a conference call when i lost my internet.
— Mass Imo (@mee081224) November 7, 2017
Some asked: “Why am I paying if I’m not getting internet?”
Others wondered about getting reimbursed for a lost half-day of working from home.
Then there’s the million-dollar question: Who do I even ask?
Lord knows Comcast’s customer services lines were — and probably are — still clogged.
An Easy Way to Get Money Back After the Comcast Outage
Here’s an easy way to get reimbursed for yesterday’s lost time — without picking up the phone: Let Trim handle it for you.
Trim is a little bot that will act as your personal financial assistant. It performs many functions, including reimbursing you for Amazon price drops, sending you personal alerts on your spending habits and even negotiating your internet and cable bills.
It works with Time Warner, Charter and — ding, ding! — Comcast.
You can sign up simply with Facebook. Then, upload a PDF of your most recent bill, and Trim’s AI-powered system gets to work reaching out to the cable company.
If at first it doesn’t succeed, it’ll keep negotiating until it can save you some money.
The best part is if you have any outages, Trim believes you deserve a credit, and it’ll handle that for you. So yesterday’s snafu? Trim will recognize that outage and haggle with Comcast on your behalf.
In the past, Trim users have reported big savings:
— Schwifty (@Trmplstilskn00) October 20, 2017
— Joshua Lory (@joshua_lory) October 18, 2017
@ask_trim Great work on my Comcast bill! Thanks for the $47 in savings!
— J.D. (@JMD4733) October 16, 2017
@ask_trim thanks for saving me $28.97 for a one-day Comcast TV and internet outage! You are the best!
— Kevin Zuchini (@puddlejumper83) October 18, 2017
Even if you were one of the lucky ones who had their internet restored within a few hours, you could still be eligible for a reimbursement, so it’s worth checking.
Note: Trim takes 25% of the savings tab upfront, but the rest is yours.
The best part? Signing up is free.
Carson Kohler (@CarsonKohler) is a junior writer at The Penny Hoarder. She’s thankful her internet didn’t go out, because she was working from home. But she uses Trim, so she would have been stoked for that refund!