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The Gap Needs Customer Service Consultants to Work From Home in Ohio

Woman on phone
Carmen Mandato/ The Penny Hoarder


If you’re into the idea of fashion and clothes but don’t actually want to get dressed every day to leave your house for work, you’re in luck.

The Gap Inc. is currently looking for work-from-home customer service consultants in Columbus, Ohio, or the surrounding counties to fill full-time roles.

The Deets on These Work-From-Home Jobs

As a customer service consultant at Gap Inc., you’ll be tasked with delivering exceptional customer service and first-call resolution to customers via phone for Gap Inc. brands, including Gap, Banana Republic, Old Navy and Athleta.

You’ll act as a customer advocate, and should be able to research and resolve customer concerns by utilizing a variety of resources.

You should be able to demonstrate professionalism, patience, courtesy and tact, and be able to de-escalate conflicts using empathy and problem-solving skills. Excellent written and verbal communication skills are a must, as is general computer literacy, including instant messaging and Windows-based applications.

You should have a high school diploma or GED equivalent and a minimum of six months’ customer service experience.

The Perks of Working for the Gap

The listing notes that employees enjoy a discount of up to 50% at Gap, Banana Republic & Old Navy, 30% off at Outlet and 25% at Athleta. (Just make sure your entire paycheck isn’t ending up on hangers in your closet.)

Other benefits for eligible employees include: medical, dental, vision and life insurance; 401(k) with company match of 4%; employee stock purchasing plan; tuition reimbursement; and taking up to five “on the clock” hours each month to volunteer for a charity.

If you’re interested in becoming a remote customer service consultant at the Gap, Inc., go here to check out the job listing and find out more information.

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Grace Schweizer is a junior writer at The Penny Hoarder. She had to quit her first (and only) retail job because her shoe collection was growing as fast as her paychecks were disappearing.

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