Work From Home

Are You a Leader? This Company Needs a Call Center Supervisor

There are jobs and then there are leadership roles. In a leadership role, you are responsible for helping your team be the best they can be. It means training, listening and helping.

ICF, a global consulting services company, is looking for a call center supervisor who can embrace this leadership role. This is a remote position with great benefits for the right candidate who has experience in a managing role within the customer service industry.

This job comes with benefits, including health insurance, a 401(k), paid time off, an employee stock purchase plan, education assistance, adoption assistance and tuition reimbursement. 

Call Center Supervisor at ICF

Responsibilities include:

  • Helping the customer service representatives provide top quality customer service.
  • Managing the day to day operations of the call center.

Applicants for this position must have:

  • Five or more years of experience in a leadership role in customer service-related field (call center preferred).
  • Experience in an inbound call center.
  • Strong computer skills with proficiency with MS Office Suite.
  • Outstanding verbal and written communication skills.
  • Efficient typing and documentation skills.
  • Critical thinking, problem-solving and conflict resolution skills.

Benefits include:

  • Medical, dental and vision insurance.
  • 401(k).
  • 17 vacation days.
  • 10 paid holidays.
  • Employee stock purchase plan.
  • Education assistance. 
  • Adoption assistance.
  • Tuition reimbursement.

Check out related work-from-home stories:

Want to Work From Home but Don’t Know Where to Start? Try These Companies

These Home Office Essentials Will Prepare You for Your Work-From-Home Job

Be sure to browse other job listings in our Work-From-Home Jobs Portal. We post new opportunities all the time — and we vet them, too.

Tyler Omoth is a contributor to The Penny Hoarder.