Work From Home

Automattic Is Hiring Happiness Engineers to Provide Customer Tech Support

So what is a Happiness Engineer?

Good question.

Basically, you’ll make people happy by troubleshooting WordPress, WooCommerce and Jetpack issues remotely. And the Happiness Engineers seem genuinely happy themselves.

“I went from an unfulfilling nine-to-five work life to doing something I truly love by helping make the web a better place for more than a billion people each month with the coolest 100% remote tech company on the block,” says Paulo E. Aquino, an Automattic Happiness Engineer, via his blog.

Automattic is a billion dollar web development startup based in San Francisco. It’s the parent company for those aforementioned websites. So you’ll need a keen understanding of how they operate.

The company is known to have an interesting work culture, often hiring people before even meeting them, says Business Insider. Oh, and they’ll also give you $2,500 to deck out your work space at home.

Note: On the Automattic job listing, there is no link to apply. But you’re a problem solver with a knack for HTML, right? Open the source code for the website, find the div with code-is-poetryand follow the URL within that div to apply. And make sure to include a cover letter with your application.

It’s worth noting that some travel is required (most Glassdoor reviews forecast about three weeks). But happiness engineers can make the most of it in destinations such as San Francisco, California, Park City, Utah, and even Budapest, Hungary.

If travel is a deal breaker, check out our Work-From-Home Jobs Portal. We post new opportunities there all the time — and we vet them, too.

Happiness Engineer at Automattic

Pay: Salaried

Responsibilities include:

  • Exterminating bugs on all Automattic platforms
  • Upkeeping detailed technical issue reports
  • Real-time problem solving by screen sharing and live chatting with customers

Applicants for this position must have:

  • Working knowledge of Automattic’s products
  • Top notch writing and communication skills
  • Understanding of HTML, WordPress and CSS
  • Strong customer support experience
  • Ability to work some nights and weekends

Adam Hardy is a reporter, editorial Assistant at The Penny Hoarder. He lives off a diet of stale puns and iced coffee. Read his full bio, or say hi on Twitter @hardyjournalism.