Work From Home
Become a Customer Service and Tech Support Manager With Sutherland Global
Sutherland Global helps companies run more efficiently by custom-designing digital and automated processes. Currently, Sutherland Global is hiring a customer service and tech support manager to oversee a team of customer support representatives. This position is fully remote and requires a passion for building relationships and helping a team reach its goals and continue to grow.
This full-time job comes with benefits, including health insurance, a 401(k) and paid time off.
Team Manager — Customer Service and Tech Support at Sutherland
- Managing a team while developing and training members.
- Managing service and performance quality to ensure customer satisfaction.
- Creating reports to relay important information in a timely manner.
- Encouraging recognition and implementing motivational programs.
Applicants for this position must have:
- At least two years of experience managing a team remotely.
- Time management skills with the ability to track multiple schedules and initiatives.
- The ability to take the reins and make improvements and resolve issues on a team.
- Excellent verbal and written communication skills.
- A team-building mentality with the willingness to reach out proactively to create relationships and build rapport.
- Health, dental and vision insurance.
- Life and disability insurance.
- Paid time off and paid holidays.
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Tyler Omoth is a contributor to The Penny Hoarder.