Become a Customer Service and Tech Support Manager With Sutherland Global

Sutherland Global helps companies run more efficiently by custom-designing digital and automated processes. Currently, Sutherland Global is hiring a customer service and tech support manager to oversee a team of customer support representatives. This position is fully remote and requires a passion for building relationships and helping a team reach its goals and continue to grow. 

This full-time job comes with benefits, including health insurance, a 401(k) and paid time off.

Team Manager — Customer Service  and Tech Support at Sutherland 

Responsibilities include:

• Managing a team while developing and training members.
• Managing service and performance quality to ensure customer satisfaction.
• Creating reports to relay important information in a timely manner.
• Encouraging recognition and implementing motivational programs.

Applicants for this position must have:

• At least two years of experience managing a team remotely.
• Time management skills with the ability to track multiple schedules and initiatives.
• The ability to take the reins and make improvements and resolve issues on a team.
• Excellent verbal and written communication skills.
• A team-building mentality with the willingness to reach out proactively to create relationships and build rapport.

Benefits include:

• Health, dental and vision insurance.
• Life and disability insurance.
• 401(k).
• Paid time off and paid holidays.

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Be sure to browse other job listings in our Work-From-Home Jobs Portal. We post new opportunities all the time — and we vet them, too.

Tyler Omoth is a contributor to The Penny Hoarder.