Work From Home

Become a Customer Service and Tech Support Manager With Sutherland Global

Sutherland Global helps companies run more efficiently by custom-designing digital and automated processes. Currently, Sutherland Global is hiring a customer service and tech support manager to oversee a team of customer support representatives. This position is fully remote and requires a passion for building relationships and helping a team reach its goals and continue to grow. 

This full-time job comes with benefits, including health insurance, a 401(k) and paid time off.

Team Manager — Customer Service  and Tech Support at Sutherland 

Responsibilities include:

  • Managing a team while developing and training members.
  • Managing service and performance quality to ensure customer satisfaction.
  • Creating reports to relay important information in a timely manner.
  • Encouraging recognition and implementing motivational programs.

Applicants for this position must have:

  • At least two years of experience managing a team remotely.
  • Time management skills with the ability to track multiple schedules and initiatives.
  • The ability to take the reins and make improvements and resolve issues on a team.
  • Excellent verbal and written communication skills.
  • A team-building mentality with the willingness to reach out proactively to create relationships and build rapport.

Benefits include:

  • Health, dental and vision insurance.
  • Life and disability insurance.
  • 401(k).
  • Paid time off and paid holidays.

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Be sure to browse other job listings in our Work-From-Home Jobs Portal. We post new opportunities all the time — and we vet them, too.

Tyler Omoth is a contributor to The Penny Hoarder.