Cloud Collaboration Service Airtable Needs a Customer Support Advocate

Cloud collaboration service Airtable is hiring a customer support advocate to help it create great customer experiences and make its product better every day. The right person for this job is someone who loves a good mystery and finding solutions that aren’t always obvious.

New hires in Texas can start in a  full-time capacity immediately, but the job is also open to residents of other states. Those people will get a six-month contract and then be evaluated for the possibility of a full-time position.

The work-from-home job includes benefits, such as health insurance, paid time off, parental leave and an annual learning and development stipend.

Customer Support Advocate at Airtable

Responsibilities include:

• Providing customer support by way of chat, share or email.
• Handling questions about base design, formula creation and more, and escalating issues as needed.
• Collaborating with support operations to help with the creation of new customer support approaches.
• Reporting on customer feedback to track improvement opportunities.

Applicants for this position must have:

• One year of experience in a fast-paced, professional environment
• Exceptional communication skills, especially written communication.
• Strong sense of empathy
• Ability to problem-solve technically complex issues.
• Familiarity with Airtable either professionally or personally.

Benefits include:

• Medical, vision and dental insurance.
• Paid time off and paid holidays.
• Sick leave.
• Parental leave.
• Annual learning and development stipend.

Check out related work-from-home stories:

Want to Work From Home but Don’t Know Where to Start? Try These Companies

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Be sure to browse other job listings in our Work-From-Home Jobs Portal. We post new opportunities all the time — and we vet them, too.

Tyler Omoth is a contributor to The Penny Hoarder.