Work From Home

Customer Service Super Star? Here’s a Part-Time Job for You

Got a go-getter attitude and ready and willing to help customers, including cranky ones experiencing back pain?

The Healthy Back Institute is hiring part-time customer service reps who can maintain a positive demeanor in a high-stress environment. You’ll also need to be organized and energetic — the post states that you’ll handle an average of 40 calls per day. 

Some Saturday shifts may be required.

Customer Service Representative at The Healthy Back Institute

Responsibilities include:

  • Responding to customer requests and inquiries, documenting all interactions in detail.
  • Using CRM (customer relationship management) system to gather information and troubleshoot issues.
  • Meeting call center metrics, including call score averages, average talk time and customer feedback scores.

Applicants for this position must have:

  • At least three years of customer service experience.
  • At least one year of experience working in a call center.
  • English fluency (bilingual preferred).
  • Intermediate computer/technical skills (professional experience using Slack, Live Chat Experience, Google Drive/Docs/Sheets, SingleComm or other Cloud-Based Telephony software preferred).
  • Ability to attend video meetings regularly and to travel by plane once a year.
  • Ability to maintain a positive, empathetic attitude in stressful situations. 
  • Previous remote experience is preferred.

Benefits include:

  • Performance-based bonuses.
  • Discounts on HBI products.

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Be sure to browse other job listings in our Work-From-Home Jobs Portal. We post new opportunities all the time — and we vet them, too.

Tiffany Wendeln Connors is a staff writer/editor at The Penny Hoarder. Read her bio and other work here, then catch her on Twitter @TiffanyWendeln.