Work From Home

EdTech Company Blackboard Needs Seasonal Help Desk Customer Service Reps

Hey problem-solvers, we have a job for you.

Educational tech company Blackboard is hiring seasonal help desk customer service advisers. In this role, you’ll troubleshoot technical issues, so strong computer knowledge is a must.

What isn’t a must? A college degree — the job is available to anyone 18 years or older with a high school diploma or its equivalent.

Help Desk Customer Service Adviser at Blackboard

Responsibilities include:

  • Responding to and resolving customer issues via telephone, chat and web applications.
  • Installing computers, printers, phone and other peripheral equipment.
  • Troubleshooting hardware and software issues
  • Documenting interactions in a web-based ticketing system.
  • Using the knowledge base to answer questions, identifying inaccurate information to immediate supervisor as necessary.

Applicants for this position must have:

  • High school diploma or equivalent.
  • Proficiency in MS Office applications, including Word and Excel, as well as knowledge of other internet applications.
  • Ability to type 25 wpm and strong computer skills.
  • Excellent written and verbal communication skills.
  • Familiarity with education-related technology.
  • Distraction-free work environment.
  • Hardwired internet.
  • Computer with minimum download speed of 10 Mbps, upload speed of  5 Mbps and ping less than 100 ms.

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Be sure to browse other job listings in our Work-From-Home Jobs Portal. We post new opportunities all the time — and we vet them, too.

Tiffany Wendeln Connors is a staff writer/editor at The Penny Hoarder. Read her bio and other work here, then catch her on Twitter @TiffanyWendeln.