Education Company 2U Needs a Tech Support Specialist — Benefits Included

Got a head for tech but a heart for humans?

The education technology company 2U is hiring a work-from-home technical support specialist to assist students and faculty. 

For this role, you’ll need to understand 2U software inside and out but be able to explain it in a professional, courteous and tactful way (meaning no snark when the teacher can’t figure out how to turn on a computer).

You’ll also need to be available to work nights, weekends and holidays as needed.

Technical Support Specialist at 2U

Responsibilities include:

• Resolving technical issues for 2U students and faculty or escalating as necessary to proper teams.
• Becoming an expert on 2U software.
• Training new hires.

Applicants for this position must have:

• One to three years of experience working in customer or technical support, specifically assisting customers using phone, email and chat software.
• Bachelor’s degree preferred.
• Familiarity with current Apple and Microsoft operating systems, as well as video conferencing software.
• Ability to work with a team to identify areas of improvement.
• Excellent time management and communication skills. 
• Flexibility to adapt to a fast-changing environment.

Benefits include:

• Medical, dental and vision insurance.
• Unlimited paid time off and a winter break from Christmas through New Year.
• Disability and life insurance.
• 401(k).
• Tuition reimbursement program.

Check out related work-from-home stories:

Want to Work From Home but Don’t Know Where to Start? Try These Companies

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Be sure to browse other job listings in our Work-From-Home Jobs Portal. We post new opportunities all the time — and we vet them, too.

Tiffany Wendeln Connors is a staff writer/editor at The Penny Hoarder. Read her bio and other work here, then catch her on Twitter @TiffanyWendeln.