Work From Home

Education Company 2U Needs a Tech Support Specialist — Benefits Included

Got a head for tech but a heart for humans?

The education technology company 2U is hiring a work-from-home technical support specialist to assist students and faculty.

For this role, you’ll need to understand 2U software inside and out but be able to explain it in a professional, courteous and tactful way (meaning no snark when the teacher can’t figure out how to turn on a computer).

You’ll also need to be available to work Tuesdays through Saturdays from 1:30 p.m. to 10 p.m. EST, as well as holidays.

Don’t forget to check out our Work-From-Home Jobs Portal. We post new opportunities there all the time — and we vet them, too.

Technical Support Specialist at 2U

Responsibilities include:

  • Resolving technical issues for 2U students and faculty or escalating as necessary to proper teams.
  • Becoming an expert on 2U software.
  • Training new hires.

Applicants for this position must have:

  • One to three years of experience working in customer or technical support, specifically assisting customers using phone, email and chat software.
  • Bachelor’s degree preferred.
  • Familiarity with current Apple and Microsoft operating systems, as well as video conferencing software.
  • Ability to work with a team to identify areas of improvement.
  • Excellent time management and communication skills.
  • Flexibility to adapt to a fast-changing environment.

Benefits include:

  • Medical, dental and vision insurance.
  • Unlimited paid time off and a winter break from Christmas through New Year.
  • Disability and life insurance.
  • 401(k).
  • Tuition reimbursement program.

Tiffany Wendeln Connors is a staff writer/editor at The Penny Hoarder. Read her bio and other work here, then catch her on Twitter @TiffanyWendeln.