Work From Home

Got Customer Service Experience? LawnStarter Is Hiring an Assistant Manager

How mulch do you want to be a part of a cutting-edge business?

LawnStarter is growing its staff and hiring a full-time assistant manager for its customer support team. 

In this role, you’ll coach your team of 10 to 15 agents to be a cut above the rest when it comes to the customer experience.

The job is a remote position available to residents of Arizona, Florida, Georgia, Illinois, North Carolina, Ohio, Pennsylvania, Tennessee, Texas or Virginia.

The job listing says pay starts between $40,000 and $45,000 a year.

Assistant Manager, Customer Support at LawnStarter 

Responsibilities include:

  • Hiring and coaching a team of support agents.
  • Monitoring agents’ performance and metrics.
  • Updating policies and processes for the team to reference.

Applicants for this position must have:

  • At least two years of customer support experience.
  • At least one year of coaching and small team management experience.
  • Strong written and verbal communication skills.
  • Remote work and remote management experience is a plus.
  • Familiarity with Zendesk and Five9 is a plus.
  • Quiet, dedicated workspace with a reliable high-speed internet connection.
  • Computer that uses Google Chrome with multiple tabs open at all times.
  • Headset and webcam.

Benefits include:

  • The listing states that the company offers “all the usual startup perks.” But probably not a lawn mower.

Tiffany Wendeln Connors is a staff writer/editor at The Penny Hoarder. Read her bio and other work here, then catch her on Twitter @TiffanyWendeln.