Help Clients in the Financial Industry as a Customer Success Manager

Blackline, a software company specifically for the accounting and finance industries is hiring a customer success manager to answer client questions. In this role, you’ll client accounts and be  an expert on Blackline’s products. 

This is a remote position with full benefits, including health insurance, a 401(k) and parental leave. Although it’s a work-from-home job, you will be required to travel up to 30% of the time. 

Customer Success Manager at Blackline

Responsibilities include:

• Own customer relationship for entire BlackLine journey after initial contract execution.
• Answer clients’ platform, product and domain questions within the defined customer success program criteria and timeframes.
• Educate clients on how existing and new product features and functionality work, and how they can contribute to their business objectives.
• Helping to onboard new clients with success planning activities.
• Working cross-functionally with sales and other departments to maintain and grow accounts.
• Helping customers understand all of the features and optimize their usage of Blackline’s products..
• Performing demonstrations, business reviews, webcasts, etc.
• Providing feedback to the product management team on new requests.

Applicants for this position must have:

• Bachelor’s in business administration, economics or accounting.
• Three years of experience in a related financial field.
• Two years of experience dealing with customers.
• Willingness to travel up to 30%.

Benefits include:

• Health, dental and vision insurance.
• 401(k).
• Paid time off.
• Parental leave.

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Tyler Omoth is a contributor to The Penny Hoarder.