Work From Home

Help Companies Pay Employees as a Key Account Client Support Specialist

Tyler Omoth

by Tyler Omoth

Paycor helps companies manage their payroll, timekeeping and human resources administration using its own, proprietary software. It is hiring a key account client support specialist to work with some of Paycor’s largest accounts to troubleshoot issues, find solutions and help them make necessary changes to fit their needs. 

This is a full-time, remote position. It comes with benefits like health insurance, a 401(k) and paid time off.

Key Account Client Support Specialist at Paycor

Responsibilities include:

  • Managing payroll maintenance and updates for the assigned client base using Paycor software.
  • Recommending product or service changes to clients to better suit their needs.
  • Troubleshooting clients’ problems and customizing payroll solutions through telephone and on-site visits.
  • Assisting clients with incoming payroll queries related to Paycor’s software.
  • Writing reports and helping clients realize the technical requirements for API connections and other integration solutions.
  • Managing payroll posting daily for assigned clients

Applicants for this position must have:

  • Bachelor’s degree or equivalent experience (preferred).
  • Experience with HCM software, including troubleshooting software.
  • Creative problem solving skills.
  • Ability to multi-task and pivot on the fly.
  • Strong organizational skills.
  • Demonstrable customer service experience.
  • Experience with project management.
  • Excellent verbal and written communication skills.
  • Proficient with MS Office and operating systems.

Benefits include:

  • Health, dental and vision insurance.
  • Life and disability insurance.
  • 401(k).
  • Paid time off.
  • Stock options.

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Tyler Omoth is a contributor to The Penny Hoarder.

Apply here