Help Educators Create Better Experiences as a Customer Success Adviser in KY

Blackboard, a company that works to bring technology and education together, is hiring a customer success advisor with a passion for education and technology to work from home near Somerset, Kentucky. This position serves as a help desk for students, teachers and faculty who are the end-users of their products. 

The full-time position includes benefits like health insurance, paid time off, computer discounts and adoption assistance. There are a few basic home office requirements.

Customer Success Advisor at Blackboard

Responsibilities include:

• Using phone, chat and other technologies to resolve customer issues.
• Using a ticketing system to document information. 
• Escalating issues or inaccurate information found in the knowledge base to the immediate supervisor.
• Participating in internal training programs to expand knowledge and support multiple clients.

Applicants for this position must have:

• High School diploma or equivalent.
• Exceptional communication skills, both written and verbal.
• Standard computer literacy including internet applications.
• Proficiency in MS Office, including Word and Excel.
• Familiarity with education-related technologies.
• Ability to multitask and prioritize appropriately.
• Contact center or customer service experience strongly preferred.
• A quiet, distraction-free work environment without any conflicting responsibilities during your scheduled work shift.
• DSL or Cable Internet that is hardwired into a modem/router via Ethernet.
• Ability to accurately type at least 25 words per minute.

Benefits include:

• Health insurance.
• Paid time off.
• Gym discounts.
• Computer discounts.
• Adoption assistance.
• Retirement savings.

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Be sure to browse other job listings in our Work-From-Home Jobs Portal. We post new opportunities all the time — and we vet them, too.

Tyler Omoth is a contributor to The Penny Hoarder.