Work From Home

Help Educators Create Better Experiences as a Customer Success Adviser in KY

Some of the links in this post are from our sponsors. We provide you with accurate, reliable information. Learn more about how we make money and select our advertising partners.

Blackboard, a company that works to bring technology and education together, is hiring a customer success advisor with a passion for education and technology to work from home near Somerset, Kentucky. This position serves as a help desk for students, teachers and faculty who are the end-users of their products. 

The full-time position includes benefits like health insurance, paid time off, computer discounts and adoption assistance. There are a few basic home office requirements.

Customer Success Advisor at Blackboard

Responsibilities include:

  • Using phone, chat and other technologies to resolve customer issues.
  • Using a ticketing system to document information. 
  • Escalating issues or inaccurate information found in the knowledge base to the immediate supervisor.
  • Participating in internal training programs to expand knowledge and support multiple clients.

Applicants for this position must have:

  • High School diploma or equivalent.
  • Exceptional communication skills, both written and verbal.
  • Standard computer literacy including internet applications.
  • Proficiency in MS Office, including Word and Excel.
  • Familiarity with education-related technologies.
  • Ability to multitask and prioritize appropriately.
  • Contact center or customer service experience strongly preferred.
  • A quiet, distraction-free work environment without any conflicting responsibilities during your scheduled work shift.
  • DSL or Cable Internet that is hardwired into a modem/router via Ethernet.
  • Ability to accurately type at least 25 words per minute.

Benefits include:

  • Health insurance.
  • Paid time off.
  • Gym discounts.
  • Computer discounts.
  • Adoption assistance.
  • Retirement savings.

Check out related work-from-home stories:

Want to Work From Home but Don’t Know Where to Start? Try These Companies

These Home Office Essentials Will Prepare You for Your Work-From-Home Job

Be sure to browse other job listings in our Work-From-Home Jobs Portal. We post new opportunities all the time — and we vet them, too.

Tyler Omoth is a contributor to The Penny Hoarder.