Work From Home

Help Educators Create Better Experiences as a Customer Success Adviser in KY

Blackboard, a company that works to bring technology and education together, is hiring a customer success advisor with a passion for education and technology to work from home near Somerset, Kentucky. This position serves as a help desk for students, teachers and faculty who are the end-users of their products. 

The full-time position includes benefits like health insurance, paid time off, computer discounts and adoption assistance. There are a few basic home office requirements.

Customer Success Advisor at Blackboard

Responsibilities include:

  • Using phone, chat and other technologies to resolve customer issues.
  • Using a ticketing system to document information. 
  • Escalating issues or inaccurate information found in the knowledge base to the immediate supervisor.
  • Participating in internal training programs to expand knowledge and support multiple clients.

Applicants for this position must have:

  • High School diploma or equivalent.
  • Exceptional communication skills, both written and verbal.
  • Standard computer literacy including internet applications.
  • Proficiency in MS Office, including Word and Excel.
  • Familiarity with education-related technologies.
  • Ability to multitask and prioritize appropriately.
  • Contact center or customer service experience strongly preferred.
  • A quiet, distraction-free work environment without any conflicting responsibilities during your scheduled work shift.
  • DSL or Cable Internet that is hardwired into a modem/router via Ethernet.
  • Ability to accurately type at least 25 words per minute.

Benefits include:

  • Health insurance.
  • Paid time off.
  • Gym discounts.
  • Computer discounts.
  • Adoption assistance.
  • Retirement savings.

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Be sure to browse other job listings in our Work-From-Home Jobs Portal. We post new opportunities all the time — and we vet them, too.

Tyler Omoth is a contributor to The Penny Hoarder.