Work From Home

Help Parents Keep Their Babies Safe as a Customer Service Representative

Bringing home a new baby can be nerve-wracking. That’s why there is technology like baby monitors and Smart Socks that monitor a baby’s heart rate, breathing and more. This tech helps mom and dad sleep a little easier, but setting it up isn’t always easy.

Customer care company VIPDesk Connect is hiring a customer service representative for Owlet Care baby products. This position is primarily focused on tech troubleshooting and helping customers set up their new products. 

This is a full-time, work-from-home position. It includes benefits like health insurance, paid time off and performance bonuses.. 

Customer Service Representative at VIPdesk Connect

Responsibilities include:

  • Providing customer assistance for installing devices and app set up on iOS and Android platforms.
  • Troubleshooting customer issues and finding solutions. 
  • Documenting details of customer interactions.
  • Attending meetings and training as required to stay up to date on client’s products and services.

Applicants for this position must have:

  • A high school diploma or equivalent. 
  • Two years of experience in customer service.
  • Six months of experience complex troubleshooting as tech support or online help desk. 
  • iOS and Android apps troubleshooting experience is a plus.
  • Six or more months of consumer sales preferred.
  • Excellent verbal and written communication skills.
  • Proficiency with Microsoft Office.
  • 35 wpm typing speed with high level of accuracy.
  • Ability to learn new technology, procedures and processes quickly.
  • Experience with customer service ticketing systems such as Bright Pattern or Zendesk  is preferred.

Benefits include:

  • Health, dental and vision insurance.
  • Life and disability insurance.
  • Paid time off and paid holidays.
  • Performance bonuses.

Check out related work-from-home stories:

Want to Work From Home but Don’t Know Where to Start? Try These Companies

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Be sure to browse other job listings in our Work-From-Home Jobs Portal. We post new opportunities all the time — and we vet them, too.

Tyler Omoth is a contributor to The Penny Hoarder.