Work From Home

Hilton Is Hiring Sales and Customer Service Reps in 30 states (Benefits)

Looking for a work-from-home job in the hospitality industry?

Hilton is hiring full-time sales and customer service representatives in these 30 states: Alabama, Arkansas, Delaware, Florida, Georgia, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Mississippi, Missouri, Montana, Nebraska, New Hampshire, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, West Virginia, Wisconsin and Wyoming.

Hilton’s work-from-home team of sales and customer service representatives is responsible for fielding back-to-back customer calls to answer questions, complete reservation requests and resolve issues in a timely (and friendly) manner.

The ideal candidate should have a high school diploma or GED, at least three years of steady customer service or sales experience, and preferably hospitality industry experience.

Sales and Customer Service Representative at Hilton

Responsibilities include:

  • Fielding customer calls to answer questions, complete reservation requests and resolve issues in a timely manner.
  • Being familiar with Hilton and its partner offerings, such as timeshares and credit cards.
  • Meeting customer service and sales goals according to required metrics (e.g., customer satisfaction scores, upselling, cross-selling).
  • Utilizing a variety of resources providing information about the property, such as location, transportation options and promotions, to deliver accurate and clear details to customers.

Applicants for this position must have:

  • A high school diploma or GED.
  • At least three years of steady experience in a customer service or sales role.
  • At least one year of experience in successfully meeting required goals and metrics in a performance-based role.
  • A quiet workspace equipped with a computer monitor, surge protector and high-speed wired internet connection with at least 10 Mbps.

Benefits include:

  • Medical, dental and vision coverage.
  • 401(k) plan with company match.
  • Paid time off.
  • Education benefits.
  • Company discounts.

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Jessica Gray is a former editorial assistant at The Penny Hoarder. Contributor Danielle Braff updated this post for 2022.