Work From Home

In Texas? Help People Keep Their Homes as a Customer Service Manager

When making that monthly mortgage payment is simply too much, some homeowners may opt to get a temporary forbearance. Treliant provides comprehensive support for a number of industries, including the financial industry. It works closely with companies that handle mortgage forbearances to help their customers get answers to their questions.

Treliant is hiring a customer service manager to work on a project basis to manage a team of customer service specialists handling incoming calls about mortgage forbearance. This is a project-based, work-from-home job, but applicants must be  located near Dallas, Texas. 

Customer Service Managers at Treliant

Responsibilities include:

  • Managing a team of customer service reps who handle calls regarding mortgage-related questions and issues.
  • Supporting and guiding support specialists to effectively handle calls.
  • Handling calls and issues that are escalated and providing solutions.
  • Effectively communicating with specialists and other team members.

Applicants for this position must have:

  • Three years of experience in a call center or customer service in a supervisory role.
  • Knowledge of the banking or mortgage industry.
  • Exceptional telephone communication skills.
  • Ability to follow scripts while handling heavy call volumes.
  • Relationship management skills.
  • A home office with minimal noise or disruptions.
  • A knack for calming tense situations. 

Benefits include:

  • Health insurance.
  • 401(k).

Check out related work-from-home stories:

Want to Work From Home but Don’t Know Where to Start? Try These Companies

These Home Office Essentials Will Prepare You for Your Work-From-Home Job

Be sure to browse other job listings in our Work-From-Home Jobs Portal. We post new opportunities all the time — and we vet them, too.

Tyler Omoth is a contributor to The Penny Hoarder.