Work From Home
Live in Florida? Apply Now to Be a Customer Service Rep With Capital One
Work-from-home jobs are in high demand these days.
I mean, it seems like everyone (and their mother’s cousin’s uncle’s sister’s neighbor’s babysitter’s friend) wants a job that allows them the freedom to work from their living room sofa.
But there’s some fierce competition out there, and it can often be difficult to stand out in the pool of pajama-wearing, couch-lounging, just-rolled-out-of-bed workers.
So when we see jobs that have a location requirement — such as “must live within 100 miles of a hub site” — we know that a lucky few will have less competition for a particular job.
Such is the case with this Capital One customer service representative position: It’s open to applications within 100 miles of Tampa, Florida.
Customer Service Representative at Capital One
Capital One is currently looking for a full-time, work-from-home senior customer service representative in the Tampa, Florida, area.
In this position, you’ll be tasked with fielding inbound calls, answering customer questions, handling issues with one-call resolution and providing a stellar overall customer experience. You’ll also be in charge of helping to educate and inform customers on how to use their credit cards properly.
To be successful in this role, you should:
- Be a passionate customer service advocate.
- Have strong time-management, multitasking and self-motivation abilities.
- Possess strong decision-making skills with a high level of autonomy and self-management.
- Have excellent verbal and written communication skills.
- Have strong call control techniques, including listening and questioning skills.
- Have knowledge of digital servicing.
You should also be available to work afternoons, evenings and at least one weekend day.
Training for this role will last for seven weeks and will be done primarily out of your home, although you may be asked to come into one of the offices during the training period. Training takes place Monday through Friday from 11 a.m. to 8 p.m.
You should have a home office environment free of noise and distractions. A wired, high-speed broadband internet connection (3 Mbps) is required.
A high school diploma, GED equivalent or military experience is required (although a bachelor’s degree is preferred). You should also possess at least two years of customer service experience or at least six months of experience working in a home office environment.
Benefits include medical, dental and vision insurance, a 401(k) with employer match and paid time off.
Grace Schweizer is an email content writer at The Penny Hoarder.