Work From Home

Open-Source Tech Startup Kong Is Hiring a Customer Experience Manager

So you have experience working in customer support. Now it’s time to take your career to the next level.

Cloud-services provider Kong is hiring a customer experience manager to create post-sales metrics for the customer experience team. The company is based in San Francisco, but the position is available remotely, nationwide.

At least five years of work history in a role related to customer support, customer success or project management.

Kong’s own listing describes the company as “hectic” and “fast paced,” so strong time-management and stress-tolerance skills are a given.

Customer Experience Manager at Kong

Responsibilities include:

  • Creating and implementing “Customer Action Plans” for new clients.
  • Defining new post-sales metrics for the customer experience team.
  • Coaching customers on how to use Kong’s services for their businesses.

Applicants for this position must have:

  • Five or more years of experience in a related customer-service or project-management role.
  • Strong communication and organizational skills.
  • Experience in open-source or infrastructure software companies (preferred),

Benefits include:

  • Medical, dental and vision plans.
  • 401(k) retirement plan.
  • Stock options.
  • Flexible vacation policy.

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Adam Hardy is a staff writer at The Penny Hoarder. He writes about the gig economy and legit work-from-home jobs. Read his ​latest stories, or say hi on Twitter @hardyjournalism.