Score Great Benefits as a Health Care Customer Service Rep for Brightree

In terms of job security, the health care and technology industries seem to be a safe bet. An even safer bet? A job in health care technology.

Brightree is searching for a full-time technical customer support representative with customer service skills who can work occasional off-hours and weekend shifts. Previous health care experience and a bachelor’s degree are strongly preferred.

From apps to home medical equipment, Brightree provides a range of technological services for its patients and customers. As such, applicants should have some technical competencies and a basic understanding of software in addition to stellar customer service skills.

Technical Customer Service Representative at Brightree

Responsibilities include:

• Fielding inbound calls from Brightree users, particularly related to the Brightree app and services.
• Referring unresolved issues to the proper internal departments.
• Recording inquiries, solutions, comments and action steps.
• Creating “knowledge articles” based on trending inquiries and solutions.

Applicants for this position must have:

• Bachelor’s degree (strongly preferred).
• Two years of customer service experience with some call center experience.
• Proficiency with Microsoft Office and web browsers.
• Working knowledge of the institutional pharmacy business, including pharmacy practices and workflows.

Benefits include:

• Health insurance.
• 401(k) with employer matching.
• Employee stock options.

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Be sure to browse other job listings in our Work-From-Home Jobs Portal. We post new opportunities all the time — and we vet them, too.

Adam Hardy is a staff writer at The Penny Hoarder. Read his ​full bio, or say hi on Twitter @hardyjournalism.