Work From Home

Software Company Zapier Is Hiring a Customer Solutions Specialist

This sales development role is for folks who aren’t intimidated by the terms SaaS, API and web-app integration.

Zapier, a task-automation software company, is looking for a customer solutions specialist who ideally has a blend of sales acumen and software-as-a-service (SaaS) experience. A background in sales development, client onboarding or customer success is required.

When applying, be ready to provide detailed responses to prompts like “What metrics are/were you accountable to in your current or most recent position?” and “Tell us about a time you nurtured a business relationship from an opportunity to a mutual win.”

Zapier is a fully remote company that offers its U.S.-based employees a comprehensive benefits package including unlimited paid time off with a mandatory two-week minimum.

Customer Solutions Specialist at Zapier

Responsibilities include:

  • Handling inbound calls or messages from prospective customers who are typically small-to-medium sized businesses.
  • Providing current and prospective customers assistance through email, phone calls and live video demonstrations.
  • Hitting monthly sales, growth and quality goals.
  • Developing integration plans for companies beginning to use Zapier.

Applicants for this position must have:

  • A residence within any U.S. time zone
  • Experience in sales development, customer success or client onboarding.
  • The ability to travel to on-site employee retreats.

Benefits include:

  • Medical, dental and vision insurance.
  • 401(k) retirement plan with 4% company match.
  • Unlimited paid time off with a mandatory two-week minimum.
  • Profit sharing.
  • 14 weeks of paid parental leave.
  • Professional development budget.

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Adam Hardy is a staff writer at The Penny Hoarder. He writes about the gig economy and legit work-from-home jobs. Read his ​latest stories, or say hi on Twitter @hardyjournalism.