Work From Home

Tech Company Ciena Is Hiring a Customer Technical Advocate (Some Travel)

There’s tech and then there is high tech. Ciena is a company that creates networking strategies that help the most advanced technology companies in the world do what they do.

Right now the company is hiring a customer technical advocate to work as a liaison between its high tech clients and Ciena’s support team. This is a remote position that requires 25% or more travel. West coast candidates are preferred, but Ciena will consider anyone based in the U.S.

Specialist, Customer Technical Advocate at Ciena

Responsibilities include:

  • Facilitating a positive onboarding experience for new customers. 
  • Developing solid customer relationships across customers’ business including engineering, operations and implementation. 
  • Monitoring and engaging technical support casework. 
  • Providing timely updates, resolution strategies and action plan deliverables. 
  • Analyzing technical issues and conducting detailed post-mortem reviews resulting in suggested actions that will increase customer satisfaction 
  • Translating and communicating root cause analysis reports and product bulletins between Ciena and its customers. 
  • Monitoring customer success indicators and proactively identifying and addressing post-sale tech issues

Applicants for this position must have:

  • Bachelor’s degree in business administration, computer sciences, electrical engineering, or relevant experience.
  • Six years of experience in a technical customer engagement role within the tech industry.
  • Experience with Ciena products (e.g. 6500, 8700, MCP, etc.) while serving in a technical support, technical account management, network engineering, or design role. 
  • Demonstrable leadership experience.
  • Negotiating skills with a knack for persuasion and consensus-building. 
  • Willingness/ability to travel 25% or more.
  • Excellent analytical skills. 
  • Experience providing exceptional service to customers in a large product and services organization. 

Benefits include:

  • Health, dental, vision, life and disability insurance.
  • 401(k).
  • Paid time off.
  • Employee stock purchase plan.
  • Tuition assistance.
  • Volunteer time off.

Check out related work-from-home stories:

Want to Work From Home but Don’t Know Where to Start? Try These Companies

These Home Office Essentials Will Prepare You for Your Work-From-Home Job

Be sure to browse other job listings in our Work-From-Home Jobs Portal. We post new opportunities all the time — and we vet them, too.

Tyler Omoth is a contributor to The Penny Hoarder.