Work From Home

Tech Startup Kustomer Is Hiring a Full-Time Technical Writer

This gig relies on your tech knowledge just as much as your writing chops.

Kustomer, a software company that handles customer service for brands like Away, Glovo, Ring and others, is hiring a full-time technical writer to build up its library of support-center documents.

The listing does not specify hard work-experience requirements, but you will need some background in technical writing and technology, including programming languages and web-based applications.

Top benefits at Kustomer include 100% covered health insurance, a 401(k) plan and a flexible vacation policy.

Technical Writer at Kustomer

Responsibilities include:

  • Creating documents for Kustomer’s support center.
  • Managing the organization of support-center documents.
  • Working across departments to ensure content is comprehensive and accurate.
  • Building user guides for new product features.
  • Editing all instruction text and error messages related to the product.

Applicants for this position must have:

  • Excellent technical writing skills.
  • Some experience with end-user documentation and with application program interfaces (APIs).
  • Working knowledge of programming languages such as Javascript, HTML and CSS.

Benefits include:

  • Medical, dental and vision insurance (medical 100% covered).
  • 401(k) retirement plan.
  • Employee stock options.
  • Flexible vacation policy.
  • Parental leave.

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Adam Hardy is a staff writer at The Penny Hoarder. He writes about the gig economy and legit work-from-home jobs. Read his ​latest stories, or say hi on Twitter @hardyjournalism.