Work From Home

This Company Is Hiring CS Reps Who Want to Become Product Experts

Looking for a customer service job with growth potential?

15Five, a performance management software company, lays out its 12-month plan for this customer service position. 

Duties start with troubleshooting customer issues but evolve into writing educational articles as a product expert. By the end of your first year, you’ll only deal with “a small percentage of Tier 2 issues,” according to the job posting.

The company is looking for growth-oriented, self-motivated applicants who thrive in a fast-paced environment.

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Customer Support Representative at 15Five

Pay: Not indicated

Responsibilities include:

  • Becoming a 15Five product expert for internal and external clients.
  • Handling client and teammate questions and issues via chat, email and real-time discussions.
  • Updating and authoring documentation for users.
  • Meeting quarterly performance metrics.
  • Training new customer support representatives.

Applicants for this position must have:

  • At least one year experience in customer support, project management or other client-facing role.
  • Schedule that works with Eastern or Pacific Time call center hours.
  • Ability to handle a high volume of customer issues.
  • Product savviness and skill to learn technical features.
  • Previous work with performance management and HR/operations  

Benefits include:

  • Medical, dental and vision insurance.
  • Gym membership

Tiffany Wendeln Connors is a staff writer at The Penny Hoarder. Read her bio and other work here, then say hi to her on Twitter @TiffanyWendeln.