Work From Home

This Mental Health Therapy Website Needs Part-Time Community Moderators

The world could use a little more love, and you’ll be able to ensure that happens as a part-time community moderator at 7Cups.

Since its launch in 2013, 7Cups (aka 7 Cups of Tea — the name comes from the title of an ancient Chinese poem) says 2 million people worldwide have used its platform to connect with each other and volunteer “listeners” to talk about mental-health issues.

Whether it’s work stress, family problems or addiction, users can join a chat or forum for free, 24/7.

That’s where you’ll come in as a community moderator. You’ll keep chat-room conversations supportive in tone and maintain clear boundaries between users. Sometimes conflicts arise, but you’ll be there to de-escalate them quickly.

These moderation-management intern positions are available to applicants anywhere, 18 or older. While there are no specific experience requirements, strong leadership and negotiation skills are needed, as is a keen sense of emotional boundaries.

If isn’t the gig for you, don’t forget to check out our Work-From-Home Jobs Portal. We post new opportunities there all the time — and we vet them, too.

Community Moderator at 7Cups

Pay: Not Specified

Responsibilities include:

  • Fostering a supportive environment where users can discuss heavy topics related to mental illness through private chats and community forum posts.
  • Monitoring discussions to ensure they adhere to community guidelines and removing them promptly if they don’t.
  • De-escalating conflicts between users.
  • Tracking statistics and data related to the chat system.

Applicants for this position must:

  • Have intuitive people skills.
  • Have an ability to foster a supportive space for discussion about any topic.
  • Be able to stay calm in challenging situations.
  • Have some experience with stats and data tracking.
  • Pass a background check.

Adam Hardy is a staff writer at The Penny Hoarder. He lives off a diet of stale puns and iced coffee. Read his full bio, or say hi on Twitter @hardyjournalism.