This Pet Insurance Provider Is Hiring Customer Service Reps in 13 States

Make Petplan part of your career plan.

The nationwide pet insurance provider is hiring multiple customer service representatives — aka happiness managers — across 13 states.

The full-time, remote positions are available to residents of California, Colorado, Connecticut, Delaware, Florida, Massachusetts, Nebraska, New Jersey, New York, North Carolina, Ohio, Oregon and Pennsylvania.

You should have at least two years of customer-facing experience to qualify. Bonus points if you’re Spanish-English bilingual and/or have call-center experience.

Some night, weekend and holiday shifts may be required.

Customer Service Representative (Happiness Manager) at Petplan

Responsibilities include:

• Handling a high volume of incoming and outgoing phone calls.
• Answering inquiries via phone, email and chat.
• Helping policy holders understand the claims, billing and coverage processes.
• Documenting all customer interactions.

Applicants for this position must have:

• At least two years of experience in a customer-facing role.
• Proficiency with phone applications, web browsers and G-Suite software.
• Call-center experience preferred.
• Spanish-English bilingualism preferred.
• High-speed internet connection (100 Mbps download, 30 Mbps upload speeds).
• A dedicated, quiet home-office space.

Benefits include:

• Medical, dental and vision insurance.
• Paid time off.
• 401(k) retirement plan with company match.
• Discounted pet insurance.

Check out related work-from-home stories:

• Want to Work From Home but Don’t Know Where to Start? Try These Companies
• These Home Office Essentials Will Prepare You for Your Work-From-Home Job

Be sure to browse other job listings in our Work-From-Home Jobs Portal. We post new opportunities all the time — and we vet them, too.

Adam Hardy is a staff writer at The Penny Hoarder. He writes about the gig economy and legit work-from-home jobs. Read his ​latest stories, or say hi on Twitter @hardyjournalism.