Work From Home

Vets Wanted: Wayfair Is Hiring Customer Service Consultants ($14/Hour)


Furniture and home goods e-commerce company Wayfair is currently hiring remote customer service consultants. While not limiting the hires to military veterans, the company is actively seeking vets — and their spouses — to fill those roles, as it acknowledges 

Customer service consultants will be responsible for handling customer inquiries, including questions about delivery tracking and about refund and replacement requests. 

Pay for this work-from-home job starts at $14 an hour. Benefits include health insurance, a 401(k) and paid time off.

Remote Customer Service Consultant at Wayfair

Responsibilities include:

  • Troubleshooting customer service issues and resolving issues while retaining or improving the relationship with the customer.
  • Assisting customers with returns, refunds, replacements delivery or back order inquiries and more.
  • Multi-task using multiple technologies and software applications. 
  • Noting trends in customer calls and looking for means of improving policy or procedures and reporting to management.

Applicants for this position must have:

  • Ability to think analytically and use strong problem-solving skills.
  • Exceptional verbal and written communication skills.
  • Strong desire to help others.
  • A dedicated home workspace where distractions and noise will stay at a minimum. 

Benefits include:

  • Medical, dental and vision insurance.
  • Life and disability insurance.
  • 401(k).
  • Paid time off.

Check out related work-from-home stories:

Want to Work From Home but Don’t Know Where to Start? Try These Companies

These Home Office Essentials Will Prepare You for Your Work-From-Home Job

Be sure to browse other job listings in our Work-From-Home Jobs Portal. We post new opportunities all the time — and we vet them, too.

Tyler Omoth is a contributor to The Penny Hoarder.