Work for a Division of UnitedHealth Group as a Patient Care Coordinator

UnitedHealth Group is hiring a patient care coordinator for OptumCare. In this fully remote position you will handle incoming and outgoing calls to patients for scheduling appointments, ordering tests and other tasks. 

This is a full-time position working on an Eastern Standard Time schedule. It includes possible overtime opportunities, as well as benefits like health insurance, paid time off, a 401(k) and an employee stock purchase plan.

Although this job is listed as a remote opportunity, there is a possibility that you’ll need to commute to the Secaucus, New Jersey, call center in the future.

Patient Care Coordinator at UnitedHealth Group’s OptumCare

Responsibilities include:

• Scheduling medical appointments using electronic medical record software.
• Verifying and updating insurance and other patient information.
• Registering new patients for services.
• Reviewing patient charts.
• Resolving or escalating customer issues.
• Confirming caller identity and authorization to receive information under HIPAA rules.
• Communicating with patients through a medical translator, as necessary.

Applicants for this position must have:

• High school diploma or GED. 
• At least one year of health care or medical office customer service experience. 
• 30+ WPM typing speed.
• Basic familiarity with medical and health insurance terminology.
• Computer literacy with knowledge of Microsoft Office programs.
• Experience using EMR (Electronic Medical Record).
• Flexibility to work 40 hours per week anytime within the operating hours of the site, which may include weekends and holidays. 
• Ability to commute to a call center in Secaucus, New Jersey, area in the future (if needed).

Benefits include:

• Health, dental and vision
• PTO
• Paid holidays
• 401(k)
• Employee stock purchase plan
• Education reimbursement
• Adoption assistance

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Tyler Omoth is a contributor to The Penny Hoarder.