3 MIN READ
Amazon is Hiring Work-From-Home Customer Service Associates in 24 States
In its quest for world domination (just kidding — although maybe not), Amazon is hiring once again.
The company is currently looking for remote customer service associates to work part-time flex positions (meaning you’ll flex your schedule to meet the needs of Amazon shoppers).
Before we dive in, though, you should know that Amazon is only considering applicants from these 24 states: Arizona, Colorado, Connecticut, Illinois, Indiana, Florida, Georgia, Kansas, Kentucky, Maryland, Michigan, Nevada, New Jersey, New York, North Carolina, North Dakota, Ohio, Oregon, Pennsylvania, South Carolina, Tennessee, Virginia, West Virginia and Wisconsin.
(And if you’re wondering why Amazon always has such specific state requirements, it has something to do with work space regulations and employment tax laws.)
What’s Involved With This Amazon Customer Service Job?
As a customer service associate at Amazon, you’ll connect with customers via chat, phone or email in an effort to provide world-class customer service. (Arguably the best on Earth, or so they say!)
This job pays $10 per hour during training, but then jumps to $12 per hour at the beginning of the next payroll period. Training lasts for four weeks and you must be available to work at least 25 hours per week during that time.
After training, the average employee in this position works 20-29 hours per week, with the potential for more hours during peak times.
Scheduling is determined through shift bids, which take into account each employee’s experience, performance and business needs. Schedules include morning, afternoon and evening shifts, along with weekend days, but will change frequently.
During peak seasons, you may be required to work up to 40 hours per week and on holidays.
If you’re a student, the company says it will do its best to work with your school schedule.
Requirements for This Work-From-Home Job
You’ll need to meet the following qualifications:
- Must have a high school diploma or equivalent
- Must be fluent English language, both written and verbal
- Must be able to multitask and navigate the internet, including email and messaging tools
- Must be able to fill out I-9 work authorization paperwork in person
Bonus points if you have:
- 1+ years of experience in a service environment
- A typing speed of 45 words per minute
- Effective communication skills, good judgment, and the ability to anticipate customer needs and solve problems under pressure
There are also some basic computer requirements, but you can learn about those here. Once you’re hired for the position, Amazon will send you a headset to use on the job.
Part-Time Associate Benefits
Even part-time associates get some pretty sweet benefits at Amazon, including a medical, dental and vision plan (after 90 days), accrued vacation time and a 401(k) plan with a company match.
If a flexible, part-time schedule from the comfort of your own home sounds like a good fit for you, go here to check out the full job listing and apply.
And if you want to see more awesome work-from-home opportunities like this one, make sure to like The Penny Hoarder Jobs Facebook page.
Your Turn: Are you patient enough to work in customer service?
Grace Schweizer is a junior writer at The Penny Hoarder.
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